Don’t leave me hanging on the telephone
IREAD with interest Agromones’s article ‘The rise and fall of the RSPCA’ (July 12). Its publication comes one day after I called the organisation to ask it to investigate what appeared to be the abandonment of a cat in an office unit. My initial call resulted in me going through approximately 20 ‘choose option…’ messages, only to be left listening to a voice recording.
I felt matters to be improving when my next call to a different number resulted in speaking to a human, but, alas, my pleasure was short-lived: the 15-minute conversation that followed was but a protracted refusal to attempt to deal with the matter for a bewildering array of excuses.
All my persuasiveness exhausted, I was left to point out that the time spent on my wasted call could have been more productively used by an officer calling the said office block to seek reassurance of the cat’s welfare. T. E. Thornby, Norfolk