Don’t leave me hang­ing on the tele­phone

Country Life Every Week - - Letters To The Editor -

IREAD with in­ter­est Agromones’s ar­ti­cle ‘The rise and fall of the RSPCA’ (July 12). Its publi­ca­tion comes one day af­ter I called the or­gan­i­sa­tion to ask it to in­ves­ti­gate what ap­peared to be the aban­don­ment of a cat in an of­fice unit. My ini­tial call re­sulted in me go­ing through ap­prox­i­mately 20 ‘choose op­tion…’ mes­sages, only to be left lis­ten­ing to a voice record­ing.

I felt mat­ters to be im­prov­ing when my next call to a dif­fer­ent num­ber re­sulted in speak­ing to a hu­man, but, alas, my plea­sure was short-lived: the 15-minute con­ver­sa­tion that fol­lowed was but a pro­tracted re­fusal to at­tempt to deal with the mat­ter for a be­wil­der­ing ar­ray of ex­cuses.

All my per­sua­sive­ness ex­hausted, I was left to point out that the time spent on my wasted call could have been more pro­duc­tively used by an of­fi­cer call­ing the said of­fice block to seek re­as­sur­ance of the cat’s wel­fare. T. E. Thornby, Nor­folk

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