providers are failing

THE biggest broadband providers are failing on basic customer service, speed and reliability, with TalkTalk and BT achieving the worst scores, a survey has found.

TalkTalk, BT, Sky and EE – who collectively have a 72% share of the market – all scored poorly in the Which? broadband customer satisfaction survey.

Frequent price hikes, connection drop outs, unreliable speeds and “woeful” customer service all contributed to the low scores, the consumer group said.

TalkTalk and BT achieved the worst customer scores, with 38% and 45% respectively, with just one in 10 customers describing their service as excellent.