SUSANNAH BRADLEY is the Seller Development Specialist at Etsy UK, helping sellers to optimise their business. She’s also an artist with her own Etsy shop. HILARY PULLEN specialises in community management, including creating and maintaining social media accounts as well as blog editing and content writing. DAVID WARRILOW is a patent and trademark attorney and founder of London IP (londonip. com), which represents a diverse range of clients with intellectual property requirements. CLARE YARWOODWHITE runs online business skills workshops for creative crafters. You can find out more about her work at create acraftbusiness.com.