What are you owed?

Daily Express - - NEWS -

PAS­SEN­GERS hit by Ryanair’s can­cel­la­tions over the next five months are en­ti­tled to re­funds or com­pen­sa­tion.

Con­sumer group Which? said that if less than 14 days’ no­tice is given for a can­cel­la­tion, pas­sen­gers can claim be­tween £221 and £352 in com­pen­sa­tion un­der EU rules, de­pend­ing on the mileage of the flight.

They can also de­mand to be re-routed in a rea­son­able time frame ei­ther with the air­line or a ri­val. Cus­tomers given more than two weeks’ warn­ing are en­ti­tled to a re­fund but not com­pen­sa­tion.

Pas­sen­gers must claim com­pen­sa­tion by for­mally writ­ing a letter of com­plaint to the air­line.

They should keep ev­i­dence, such as board­ing cards and re­ceipts, to claim ex­penses.

Un­der EU laws pas­sen­gers whose flights are de­layed or can­celled at any time can also claim a re­fund.

If the pas­sen­ger still wants to travel, the air­line must offer an al­ter­na­tive flight as soon as pos­si­ble after the can­celled ser­vice. Pas­sen­gers have the right to be booked on a flight by an al­ter­na­tive air­line if it is fly­ing there “sig­nif­i­cantly sooner” than the orig­i­nal air­line’s own al­ter­na­tives.

Those who have to wait for a re­place­ment flight can claim rea­son­able ex­penses, in­clud­ing food and phone calls.

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