Daily Express - - NEWS - By News Re­porter

VAL Marks, 71, does not know how to use a com­puter and misses out on a host of cheaper deals for her util­i­ties and in­sur­ance.

She has re­mained with Bri­tish Gas as an en­ergy provider since 1997 but says she has seen lit­tle re­ward for be­ing a loyal cus­tomer.

Fed up with be­ing taken ad­van­tage of, she did man­age to get a cheaper in­sur­ance deal by sign­ing up to a scheme run by her lo­cal Rother­ham Coun­cil in South Yorks.

Ms Marks said: “I would change provider if I could get a bet­ter deal, but I can’t be­cause I don’t have the in­ter­net.

“I do have a mobile phone but I strug­gle to work it prop­erly.

“I think it’s dis­gust­ing and un­fair that peo­ple like me are pe­nalised.

“I don’t want the in­ter­net but I shouldn’t be pun­ished for that by these en­ergy com­pa­nies mak­ing me miss out on bet­ter deals for my bills.

“I have been with one com­pany for the last 22 years, since 1997, and I’m a good cus­tomer but there is no re­ward for loy­alty. They couldn’t care less.


“I think I’m pay­ing more than I should be but be­cause I don’t have the in­ter­net, I’m at a loss when it comes to look­ing at bet­ter deals or cut­ting my bills.”

She added: “I bet there are older peo­ple up and down the coun­try who don’t have the in­ter­net, pay their bills on time ev­ery month but are pe­nalised and don’t re­ceive any re­wards be­cause they don’t have a com­puter.

“It’s a real kick in the teeth.”

Pic­ture: SWNS

‘It’s a real kick in the teeth’ ... Val Marks of Rother­ham, South Yorks

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