‘IT’S DISGUSTING AND UNFAIR...I’D CHANGE PROVIDERS BUT I DON’T HAVE THE INTERNET’
VAL Marks, 71, does not know how to use a computer and misses out on a host of cheaper deals for her utilities and insurance.
She has remained with British Gas as an energy provider since 1997 but says she has seen little reward for being a loyal customer.
Fed up with being taken advantage of, she did manage to get a cheaper insurance deal by signing up to a scheme run by her local Rotherham Council in South Yorks.
Ms Marks said: “I would change provider if I could get a better deal, but I can’t because I don’t have the internet.
“I do have a mobile phone but I struggle to work it properly.
“I think it’s disgusting and unfair that people like me are penalised.
“I don’t want the internet but I shouldn’t be punished for that by these energy companies making me miss out on better deals for my bills.
“I have been with one company for the last 22 years, since 1997, and I’m a good customer but there is no reward for loyalty. They couldn’t care less.
“I think I’m paying more than I should be but because I don’t have the internet, I’m at a loss when it comes to looking at better deals or cutting my bills.”
She added: “I bet there are older people up and down the country who don’t have the internet, pay their bills on time every month but are penalised and don’t receive any rewards because they don’t have a computer.
“It’s a real kick in the teeth.”
‘It’s a real kick in the teeth’ ... Val Marks of Rotherham, South Yorks