Cruise ship pas­sen­ger’s 3 weeks in same out­fit af­ter BA lost his bag

Daily Mail - - Camilla: Her Story - By Xan­tha Leatham

IT was sup­posed to be the trip of a life­time – a £5,000 cruise from Los An­ge­les to the Panama Canal, stop­ping at Mex­ico and Costa Rica on the way.

But it turned into a dis­as­ter for pen­sioner David Dell when Bri­tish Air­ways lost his lug­gage, leav­ing him stuck with the same clothes for three weeks.

To make mat­ters worse, he was only of­fered two £25 vouch­ers as com­pen­sa­tion – which could only be spent on BA prod­ucts.

Mr Dell, 71, from Ben­fleet, Es­sex, caught a flight from London to Los An­ge­les in Jan­uary this year with his partner. When they landed, an­other pas­sen­ger took his lug­gage by mis­take.

Staff as­sured him that he would be reunited with the bag be­fore their cruise ship, the Nor­we­gian Jewel, left. But the bag never turned up and so he was forced to set off with­out it.

Mr Dell was forced to bor­row clothes off other pas­sen­gers and use time sched­uled for day trips to rush to lo­cal mar­kets and buy un­der­wear. He said: ‘ I was told at least four times by the com­pany that they would de­liver my bags to me as the boat stopped at ports, but it never turned up.

‘Af­ter a few days some of the other pas­sen­gers had heard about what hap­pened and were jok­ing around, ask­ing if I was hav­ing to wear my partner’s clothes. A few of them lent me items of clothing like t-shirts, which was nice as it shows a bit of Bri­tish spirit.’

He added: ‘Sev­eral more days went past and BA told me they would just send my lug­gage home.

‘It was a ma­jor hol­i­day for us and turned into a bit of a dis­as­ter. We made the most of it but it’s just not what you want.’

When the cou­ple re­turned home they were re­im­bursed for the items they were forced to buy on the trip af­ter spend­ing over £500. But when Mr Dell got in touch with the com­pany re­gard­ing com­pen­sa­tion for the dis­rup­tion, he was sent just £50 in BA vouch­ers.

‘It’s dis­gust­ing’, he said. ‘I didn’t ask for a par­tic­u­lar amount of money be­cause I’m not like that, but I thought I would be en­ti­tled to some as it re­ally ru­ined the hol­i­day ... but they just sent through two vouch­ers.’

‘I’ll never fly with BA again, so the vouch­ers won’t even get used,’ he added.

A spokesman for the air­line said: ‘ We’re very sorry that an­other cus­tomer ac­ci­den­tally picked up Mr Dell’s bag and for the frus­tra­tion and dif­fi­cul­ties that caused ... We did ev­ery­thing we could to find his bag and send it on to him.’

An IT fail­ure at BA caused chaos for more than 75,000 pas­sen­gers on the May bank hol­i­day week­end, leav­ing many stranded or with lost lug­gage.

The com­pany is fac­ing losses of over £100mil­lion for the glitch, which boss Alex Cruz blamed on a ‘power surge’.

The clothes Mr Dell had to wear for three weeks

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.