STRAIGHT TO THE POINT

I WANT to cancel the monthly payment I set up with giffgaff, my mobile phone network, but the website doesn’t recognise my name, email address or password and there’s no contact number. B. W., Hants. GiffGaff is entirely web-based and does not have a call centre.

When i tried to get in touch, i had to set up my own online account and then could only submit your questions via its website.

You can reset your password at giffgaff.com/support/lost-password then manually remove the payment details from your account. if you still struggle to access your account, raise a complaint at giffgaff.com/

support/complaints and a member of staff will advise you via email. I RECEIVED an email from the DVLA, claiming I’m due a vehicle tax refund. Is this a scam? M. M., London. The Driver and Vehicle Licensing agency (DVLa) says that it has received a number of reports of this email, which it did not send, and confirms that it is a scam.

its advice is to delete the message. Do not follow the link.

it says if it was issuing a tax refund, it wouldn’t ask you for any personal details, as the refund would be paid automatically into your account. SEVERAL years ago, I bought a Braun Series 3 electric shaver, which is the only razor I have found that doesn’t irritate my skin condition. It broke in December.

I called Braun and was told that it would send out a replacement part within 14 days if I made a one-off payment of £37.

I sent a cheque the following week but, three months later, I’m still waiting and haven’t been able to shave comfortably in that time. M. B., Bromley, Kent. Braun apologises for the delay in sending you the part and has arranged for a replacement to be couriered to you immediately.