All the way to the bank

I SHARE the sentiments about RBS ‘ working to improve standards’ (Letters). Despite decades of loyalty, I am tempted to move my account.

It was only the staff in my local branch that kept me with RBS. They have always been so helpful and pleasant, so I, and a lot of other customers, were saddened when this branch was closed down.

I tried NATWEST, but it was like entering a slot machine arcade. I was met by two pleasant greeters, but I was not impressed that there was only one service counter available.

As for paying a credit card bill, I was

directed to something akin to R2D2. I could not believe that no one was able to provide a face-to-face service for this.

My nearest RBS branch is ten miles away. I feel as though I have lost my bank and some dear staff who were an asset to this institution.

Customers are also an asset, but how many of us will be left after the branch culling?

Old-fashioned service simply doesn’t appear to exist any more.

I’m not a press-button kind of person; I like smiles.

RBS chief executive Ross McEwan should remember his assets are the staff, customers and, in his case, shareholding taxpayers.

ANNA HAY, Gloucester.