Pri­va­cy­complaint

Dumfries & Galloway Standard - - INTIMATIONS -

NHS Dum­fries and Gal­loway has been told to apol­o­gise to a pa­tient who was asked per­sonal ques­tions by a psy­chi­a­trist in front of other peo­ple.

The Scot­tish Pub­lic Ser­vices Om­buds­man has also made a rec­om­men­da­tion that if pa­tients are un­happy with the ques­tions they’re be­ing asked by med­i­cal staff, they can ask for them to be stopped.

The health watchdog re­ceived a com­plaint from a pa­tient who had at­tended an ap­point­ment with a psy­chi­a­trist about her pos­si­ble learn­ing dif­fi­cul­ties.

The woman claimed she hadn’t prop­erly con­sented to dis­cussing the mat­ters raised with her, that the ques­tions asked were un­rea­son­able, and that her pri­vacy was ig­nored as the ques­tions were asked in front of oth­ers.

The om­buds­man found that while the psy­chi­a­trist had acted rea­son­ably in the mat­ter of con­sent, a greater ef­fort should have been made to find out more about the woman’s un­der­stand­ing of the ap­point­ment.

And al­though the ques­tions asked weren’t un­rea­son­able, it should have been made clear to the woman that she didn’t need to an­swer. The om­buds­man agreed that the woman should not have been asked per­sonal ques­tions in front of oth­ers.

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