NHS Dumfries and Galloway has been told to apologise to a patient who was asked personal questions by a psychiatrist in front of other people.
The Scottish Public Services Ombudsman has also made a recommendation that if patients are unhappy with the questions they’re being asked by medical staff, they can ask for them to be stopped.
The health watchdog received a complaint from a patient who had attended an appointment with a psychiatrist about her possible learning difficulties.
The woman claimed she hadn’t properly consented to discussing the matters raised with her, that the questions asked were unreasonable, and that her privacy was ignored as the questions were asked in front of others.
The ombudsman found that while the psychiatrist had acted reasonably in the matter of consent, a greater effort should have been made to find out more about the woman’s understanding of the appointment.
And although the questions asked weren’t unreasonable, it should have been made clear to the woman that she didn’t need to answer. The ombudsman agreed that the woman should not have been asked personal questions in front of others.