For the journey
Know where you’re going with your business? Coach Stephen Unwin has ways of pointing you in the right direction
A common challenge that I see repeatedly, and one that can be a real obstacle to progress, is the business owner’s ability to build a great team of people and to manage them effectively to grow the company.
This requires the development of leadership and management skills, the ability to delegate effectively, and an effective recruitment process. These are not areas that can be learnt overnight. They require ongoing attention and improvement, so that over months, and even years, people progressively develop their skills and can build the great team they need.
A key tool I use as part of this process is the DISC profile. This is a long established means of providing clients with a much greater insight into their natural style of behaviour and communication, as well as that of their team members. Leaders, managers and team members in a company are different people who behave in different ways, and understanding this and their relative attributes, and perhaps challenges, enables the team to really move forward and work more effectively together.
It is critical for the business or team leader to establish a common goal that the team is seeking to achieve. As I often say, how can you and your team set off on a journey if you haven’t agreed where you are going? It is usually the leader who will set the long term goal for the business, but if you can then engage the team in discussing and agreeing how you are going to get there you immediately create participation and enthusiasm.
I would also get the team to think about their ‘Rules of the Game’. How are they going to work together? How will they behave to one another, communicate and go about their day to day roles? This would invariably include the development of a ‘default diary’, with time protected for key meetings together, and perhaps ‘culture statement’, created and continually reviewed by the whole team.
Overall if there is a lack of these leadership and team skills and engagement I invariably see frustration, time being wasted and real financial cost to the business.