Trilations is a management consulting firm with a strong focus on the utilities industry.
provides its clients the benefits of professional and independent advice from strategic insight through implementation, based on processes, organisation and data, across the value chain. Water utilities face pressure to increase efficiency, improve customer service, deliver security of supply and offer new valuable services.
In a major operational excellence programme at water-link, the trilations teams were responsible for optimising customer invoice and maintenance/ supply chain processes. This resulted in detailed processes, related working instructions and new ways of working for the organisation.