EME Outlook - - Water-Link - T +32 3 877 64 00 E wel­

Trilations is a man­age­ment con­sult­ing firm with a strong fo­cus on the util­i­ties in­dus­try.

pro­vides its clients the ben­e­fits of pro­fes­sional and in­de­pen­dent ad­vice from strate­gic in­sight through im­ple­men­ta­tion, based on pro­cesses, or­gan­i­sa­tion and data, across the value chain. Wa­ter util­i­ties face pres­sure to in­crease ef­fi­ciency, im­prove cus­tomer ser­vice, de­liver se­cu­rity of sup­ply and of­fer new valu­able ser­vices.

In a ma­jor op­er­a­tional ex­cel­lence pro­gramme at wa­ter-link, the trilations teams were re­spon­si­ble for op­ti­mis­ing cus­tomer in­voice and main­te­nance/ sup­ply chain pro­cesses. This re­sulted in de­tailed pro­cesses, re­lated work­ing in­struc­tions and new ways of work­ing for the or­gan­i­sa­tion.

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