Sat­is­fac­tion sur­vey

Evening Telegraph (First Edition) - - Uk World Today -

WAITROSE, Ice­land and Marks & Spencer have topped a Which? su­per­mar­ket con­sumer sat­is­fac­tion sur­vey.

The con­sumer group asked more than 7,000 shop­pers about their ex­pe­ri­ence of su­per­mar­kets they had used in the pre­vi­ous six months both in store and on­line. Waitrose topped the in-store su­per­mar­ket sur­vey for the third year in a row, just beat­ing M&S, while Ice­land’s on­line ser­vice re­ceived the high­est cus­tomer score of the su­per­mar­kets looked at.

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