SEVEN in 10 Scottish consumers are resigned to poor service in one or more sectors, a new report has found.
The annual Consumer Action Monitor Scotland found that Scottish consumers experienced
12.7 million issues with products and services in 2017.
However, only a third (33%) of these complaints were reported to companies, leaving 8.1 million complaints unaddressed.
There were 4.6 million active complaints in 2017, down 13% on 2016. It is thought “long-term frustrations” could be behind the decrease.