Dis­il­lu­sion­ment high

Evening Telegraph (Late Extra Edition) - - FRONT PAGE -

SEVEN in 10 Scot­tish con­sumers are re­signed to poor ser­vice in one or more sec­tors, a new re­port has found.

The an­nual Con­sumer Ac­tion Mon­i­tor Scot­land found that Scot­tish con­sumers ex­pe­ri­enced

12.7 mil­lion is­sues with prod­ucts and ser­vices in 2017.

How­ever, only a third (33%) of these com­plaints were re­ported to com­pa­nies, leav­ing 8.1 mil­lion com­plaints un­ad­dressed.

There were 4.6 mil­lion ac­tive com­plaints in 2017, down 13% on 2016. It is thought “long-term frus­tra­tions” could be be­hind the de­crease.

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