Head of HR

First News - - FIRST CAREERS -

IT’S peo­ple that make any busi­ness suc­cess­ful, and it’s the job of hu­man re­sources (HR) to make sure that a com­pany has the right staff and that they’re all happy and looked af­ter.

What I do

Head of HR. My role in­volves man­ag­ing a team of four peo­ple, help­ing out with ev­ery­thing from re­cruit­ment to train­ing.

How I got my job

I started in restau­rant man­age­ment af­ter univer­sity. Part of that in­volved train­ing peo­ple up and help­ing them be their best, so I dis­cov­ered a love for that. Over the last 10-12 years I’ve been slowly mov­ing into a HR gen­er­al­ist role.

What I love about my job

It is con­sis­tently un­pre­dictable. You’re solv­ing prob­lems for em­ploy­ees, but also solv­ing busi­ness chal­lenges that re­late to how the busi­ness should best use its peo­ple. Oc­ca­sion­ally there’s a mis­match be­tween the two, so you try to join those up.

What’s dif­fi­cult about my job

The same as what I love – there is no pre­dictabil­ity. It’s also about show­ing that you are not on “one side”. Some peo­ple as­sume you are ei­ther the “peo­ple po­lice” or al­ways on the side of the busi­ness, so you have to make sure that you are bal­anced.

What skills I need

You need to love get­ting stuck in. Multi-task­ing is great, but that comes over time. You need to ac­cept when things go wrong and come up with a quick and bal­anced so­lu­tion on the spot at times.

What qual­i­fi­ca­tions would be use­ful for the role?

This is a dif­fi­cult one. I started work­ing with learn­ing and de­vel­op­ment be­fore I took my first qual­i­fi­ca­tion, but it made me link my learn­ing with real-life sit­u­a­tions and I had great un­of­fi­cial men­tors to guide me. Start with the CIPD, but get your foot in the door of what type of in­dus­try you want to work in – it helps.

Where should young peo­ple start if they want to do the job, too?

Find out which in­dus­try in­ter­ests you the most first. HR is a part of ev­ery or­gan­i­sa­tion, from fi­nan­cial ser­vices to the tech in­dus­try, so you will re­quire an in­depth un­der­stand­ing of the spe­cific chal­lenges faced by that in­dus­try. Take in­tern­ships, ap­pren­tice­ships or vol­un­teer and then slowly build your way up.

How my job could change in the fu­ture

With the ever-in­creas­ing use of tech­nol­ogy, there will be a lot more self-ser­vice for how em­ploy­ees in­ter­act with HR, mean­ing HR can fo­cus on more cre­ative ways of adding value to an or­gan­i­sa­tion.

Our lat­est film is avail­able at where you can learn more about Amanda’s role.

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