Pay-by-phone park­ing prov­ing less pop­u­lar than cash

Glossop Advertiser - - Motors -

MO­TORISTS are steer­ing clear of pay-by-phone park­ing bays as cash re­mains the more pop­u­lar method of pay­ment, the AA says.

The mo­tor­ing or­gan­i­sa­tion’s sur­vey of 16,239 mem­bers found 70 per cent of re­spon­dents would look to park some­where else if faced with a spot that re­quired a phone pay­ment.

Ad­min­is­tra­tion fees and voice-con­trolled phone pay­ment sys­tems were cited by the AA as the main fac­tors that de­ter peo­ple.

Close to 80 per cent of pen­sion­ers who took part in the sur­vey also said they would avoid pay-by­phone park­ing bays, while the same pro­por­tion of mo­torists on low in­comes said the same thing.

Jack Cousens, head of roads pol­icy for the AA, said: “Not only can it be a strug­gle to find a space but now, when you do find one, you may be re­quired to talk to an au­to­mated sys­tem to pay the charge - not ideal if you have an ap­point­ment or just want to get in and get out quickly.

“All providers should make it eas­ier to pay for park­ing. Not ev­ery­one has a smart­phone to pay via an app and not ev­ery­one is keen to talk to a ro­bot to pay for an hour’s stay. For the elderly and low-in­come driv­ers, pay-by-phone feels al­most dis­crim­i­na­tory.”

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