Pay-by-phone parking proving less popular than cash
MOTORISTS are steering clear of pay-by-phone parking bays as cash remains the more popular method of payment, the AA says.
The motoring organisation’s survey of 16,239 members found 70 per cent of respondents would look to park somewhere else if faced with a spot that required a phone payment.
Administration fees and voice-controlled phone payment systems were cited by the AA as the main factors that deter people.
Close to 80 per cent of pensioners who took part in the survey also said they would avoid pay-byphone parking bays, while the same proportion of motorists on low incomes said the same thing.
Jack Cousens, head of roads policy for the AA, said: “Not only can it be a struggle to find a space but now, when you do find one, you may be required to talk to an automated system to pay the charge - not ideal if you have an appointment or just want to get in and get out quickly.
“All providers should make it easier to pay for parking. Not everyone has a smartphone to pay via an app and not everyone is keen to talk to a robot to pay for an hour’s stay. For the elderly and low-income drivers, pay-by-phone feels almost discriminatory.”