Bank build­ing a bit too se­cure?

Harefield Gazette - - NEWS -

A BANK cus­tomer was locked inside a branch for nearly five hours after the door slammed shut be­hind him.

The man en­tered Metrobank, in High Street, Uxbridge, to with­draw money at 6am on Sun­day, but he found the door locked when he tried to leave.

The bank op­er­ates an out-of-hours ser­vice, which al­lows cus­tomers to use a cash ma­chine inside the build­ing. They are able to get in by en­ter­ing their card at the front door.

Sana Khan, 34, who works at Costa Cof­fee next door, said he saw the man en­ter the bank when he ar­rived to open the shop.

The man then be­gan wav­ing fran­ti­cally to him as he was un­able to get out.

Mr Khan said: “He tried the han­dle of the door but it just wouldn’t open.

“He slid his card through a small gap be­tween the doors but when I tried it, the door still wouldn’t open.

“I chat­ted to him and he seemed per­fectly calm and re­laxed, and when Metrobank’s cus­tomer ser­vice depart­ment opened, I rang them and told them of the prob­lem.”

He said an en­gi­neer fi­nally turned up at about 9.45am but was also un­able to open the door.

Mr Khan added: “It was about an hour after that, that another mem­ber of staff turned up to open up the branch for the day’s trad­ing and the man was able to leave.”

A spokes­woman for Metrobank said: “We are look­ing into what hap­pened and we have reached out to the man.”

Metrobank is open seven days a week for 362 days a year (only clos­ing on Christ­mas Day, Easter Sun­day and New Year’s Day).

It opened its first branch in cen­tral London four years ago and now has 25 out­lets around the coun­try; it aims to have 200 in op­er­a­tion by 2020.

As well as tra­di­tional bank­ing ser­vices, it says cus­tomers can open an ac­count within 15 min­utes of ap­ply­ing.

It has cash count­ing ma­chines, and even of­fers wa­ter and dog bis­cuits for cus­tomers who have ca­nine com­pan­ions with them.

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