Bank building a bit too secure?
A BANK customer was locked inside a branch for nearly five hours after the door slammed shut behind him.
The man entered Metrobank, in High Street, Uxbridge, to withdraw money at 6am on Sunday, but he found the door locked when he tried to leave.
The bank operates an out-of-hours service, which allows customers to use a cash machine inside the building. They are able to get in by entering their card at the front door.
Sana Khan, 34, who works at Costa Coffee next door, said he saw the man enter the bank when he arrived to open the shop.
The man then began waving frantically to him as he was unable to get out.
Mr Khan said: “He tried the handle of the door but it just wouldn’t open.
“He slid his card through a small gap between the doors but when I tried it, the door still wouldn’t open.
“I chatted to him and he seemed perfectly calm and relaxed, and when Metrobank’s customer service department opened, I rang them and told them of the problem.”
He said an engineer finally turned up at about 9.45am but was also unable to open the door.
Mr Khan added: “It was about an hour after that, that another member of staff turned up to open up the branch for the day’s trading and the man was able to leave.”
A spokeswoman for Metrobank said: “We are looking into what happened and we have reached out to the man.”
Metrobank is open seven days a week for 362 days a year (only closing on Christmas Day, Easter Sunday and New Year’s Day).
It opened its first branch in central London four years ago and now has 25 outlets around the country; it aims to have 200 in operation by 2020.
As well as traditional banking services, it says customers can open an account within 15 minutes of applying.
It has cash counting machines, and even offers water and dog biscuits for customers who have canine companions with them.