Care home doc­tored in­ves­ti­ga­tion records

Res­i­dent left for a month with bro­ken hip af­ter home failed to re­port fall

Harefield Gazette - - FRONT PAGE - by Will Ack­er­mann will.ack­er­mann@trin­i­tymir­

AN UXBRIDGE care home doc­tored records while un­der in­ves­ti­ga­tion for fail­ing to re­port a res­i­dent’s falls, which left her with a bro­ken hip and in ‘agony’ for over a MONTH be­fore she died.

Alzheimer’s sufferer Mon­ica O’Don­nell was only taken to hos­pi­tal 32 days af­ter she first fell and broke her hip. She died six weeks af­ter get­ting the hip re­placed.

The nurs­ing home, Mrs O’Don­nell’s GPs and Hilling­don Coun­cil were all found at fault by the Lo­cal Gov­ern­ment Om­buds­man (LGO) last week.

Mrs O’Don­nell’s daugh­ter, An­gela Kelly, said: “I think the fail­ures con­trib­uted to my mum’s death be­cause I think the pain in that month of her life was ex­tremely stress­ful.”

Doc­tors vis­ited the 77-year-old five times af­ter her first fall but staff at Park­field House Nurs­ing Home, in Charville Lane West, Uxbridge, failed to tell them or her fam­ily they had found her on the floor in pain on the day of the first call-out.

The care home even­tu­ally agreed to take Mrs O’Don­nell to hos­pi­tal for an X-ray, but then waited five days to do so.

The care home’s manager, who has since left, blamed Miss Kelly for the orig­i­nal de­lay.

At Hilling­don Hos­pi­tal, in Pield Heath Road, staff raised a safe­guard­ing alert, rec­om­mend­ing Hilling­don Coun­cil in­ves­ti­gate the care home’s ac­tions.

The coun­cil closed its ini­tial in­ves­ti­ga­tion with­out telling Miss Kelly, hav­ing con­cluded the care home acted ap­pro­pri­ately.

But the om­buds­man ruled the in­ves­ti­ga­tion should have recorded a de­ci­sion of sub­stan­ti­ated ne­glect. A sec­ond coun­cil in­ves­ti­ga­tion found the care home had al­tered key records, its doc­u­ments con­flicted with one an­other and its daily state­ments were ‘scant’.

The GP prac­tice, Oak­land Med­i­cal Cen­tre, in Park­way, Uxbridge, was crit­i­cised for keep­ing in­ad­e­quate records and for not hav­ing had enough sus­pi­cion about Mrs O’Don­nell’s suf­fer­ing.

How­ever, the LGO’s re­port said the prac­tice had since taken ‘ap­pro­pri­ate steps’ to ad­dress its record keep­ing.

The care home, GP prac­tice and coun­cil were told to apol­o­gise and pay Miss Kelly £1,000, £750 and £500, re­spec­tively.

The coun­cil apol­o­gised and said im­prove­ments were be­ing made.

Both Hal­ton Ser­vices Ltd, which runs the care home, and Oak­land Med­i­cal Cen­tre de­clined to com­ment.

and Hilling­don Clin­i­cal Com­mis­sion­ing Group to ad­dress the is­sues of poor qual­ity by Park­field [House] Nurs­ing Home.

“There has been a change of man­age­ment at the home and our safe­guard­ing and qual­ity team has over­seen the im­ple­men­ta­tion of an im­prove­ment ac­tion plan, and con­tin­ues to work closely with the home to help it im­prove fur­ther, in or­der that cur­rent and fu­ture res­i­dents re­ceive the stan­dard of care that they de­serve.” her hair. Her moans were so loud and her dis­tress was be­com­ing in­tol­er­a­ble to wit­ness.

“From the time I was in­formed that she had a sore leg, I con­tin­ued to ques­tion her treat­ment. I knew some­thing was very wrong but I had no idea that I wasn’t be­ing told the truth.”

A coun­cil spokes­woman said: “We are sorry for the cir­cum­stances sur­round­ing this case and have made a pay­ment of £500 to the fam­ily of the res­i­dent.

“As a re­sult of the in­ves­ti­ga­tion, the coun­cil has worked closely with the Care Qual­ity Com­mis­sion

Mrs O’Don­nell was seen five times by doc­tors af­ter com­plain­ing of pain in her right thigh and be­ing un­able to walk.

But staff at the nurs­ing home, in Charville Lane West, Uxbridge, failed to tell ei­ther her GPs or her fam­ily that they had found her in pain on the floor on the day of the first call-out.

Miss Kelly said: “My daily vis­its to see my mother caused me a lot of anx­i­ety and mov­ing her in the wheel­chair she was now con­fined to was dif­fi­cult and agony for her.

“If we accidentally brushed against a piece of fur­ni­ture, she would tear at to my mum.

“But on my left were win­dows to NHS Eng­land, the coun­cil and the CQC, who kept closing the shut­ters. And on my right were the GPs and the care home, who were throw­ing rocks at me.

“Un­less they vic­timised me, and I don’t be­lieve they did, this might be hap­pen­ing to ev­ery­one. I’d hate to think that some­one alive cur­rently is suf­fer­ing and hav­ing to face this.” in­ves­ti­gate the case.

All three par­ties have been told to apol­o­gise and pay Miss Kelly for her dis­tress.

But Miss Kelly, 51, of Bev­er­ley Road, Ruis­lip, said: “I feel no sense of victory. You shouldn’t have to go through all this to get to the truth.”

She added: “It’s like I was walk­ing down a hall­way, know­ing where I wanted to get – I wanted to find out what had hap­pened THE daugh­ter of a care home res­i­dent who en­dured 32 days with a bro­ken hip be­fore be­ing taken to hos­pi­tal has told of her strug­gle for jus­tice.

An­gela Kelly has spent three years try­ing to find out what had hap­pened to her mother, Mon­ica O’Don­nell, who died six weeks af­ter fi­nally get­ting a hip re­place­ment.

She spent count­less hours build­ing her case, tak­ing it to NHS Eng­land, the Care Qual­ity Com­mis­sion ( CQC) and MP Sir John Randall, as well as Hilling­don Coun­cil and the Lo­cal Gov­ern­ment Om­buds­man (LGO).

A re­port pub­lished by the LGO last week found staff at Park­field House Nurs­ing Home in Uxbridge failed to tell GPs about the 77-year-old Alzheimer’s sufferer’s falls and also doc­tored records while un­der in­ves­ti­ga­tion.

The re­port also said Mrs O’Don­nell’s GPs, at Oak­land Med­i­cal Cen­tre, should have been more sus­pi­cious and that the coun­cil failed to prop­erly

FALLS: Mon­ica O’Don­nell at the care home shortly be­fore be­ing taken to hos­pi­tal for an X-ray

AT FAULT: The Park­field House nurs­ing home in Uxbridge

Photo by Katie Lamb www.buyapho­totms. WL151478 An­gela Kelly with a photo of her mother Mon­ica O’Don­nell


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