Care home doctored investigation records
Resident left for a month with broken hip after home failed to report fall
AN UXBRIDGE care home doctored records while under investigation for failing to report a resident’s falls, which left her with a broken hip and in ‘agony’ for over a MONTH before she died.
Alzheimer’s sufferer Monica O’Donnell was only taken to hospital 32 days after she first fell and broke her hip. She died six weeks after getting the hip replaced.
The nursing home, Mrs O’Donnell’s GPs and Hillingdon Council were all found at fault by the Local Government Ombudsman (LGO) last week.
Mrs O’Donnell’s daughter, Angela Kelly, said: “I think the failures contributed to my mum’s death because I think the pain in that month of her life was extremely stressful.”
Doctors visited the 77-year-old five times after her first fall but staff at Parkfield House Nursing Home, in Charville Lane West, Uxbridge, failed to tell them or her family they had found her on the floor in pain on the day of the first call-out.
The care home eventually agreed to take Mrs O’Donnell to hospital for an X-ray, but then waited five days to do so.
The care home’s manager, who has since left, blamed Miss Kelly for the original delay.
At Hillingdon Hospital, in Pield Heath Road, staff raised a safeguarding alert, recommending Hillingdon Council investigate the care home’s actions.
The council closed its initial investigation without telling Miss Kelly, having concluded the care home acted appropriately.
But the ombudsman ruled the investigation should have recorded a decision of substantiated neglect. A second council investigation found the care home had altered key records, its documents conflicted with one another and its daily statements were ‘scant’.
The GP practice, Oakland Medical Centre, in Parkway, Uxbridge, was criticised for keeping inadequate records and for not having had enough suspicion about Mrs O’Donnell’s suffering.
However, the LGO’s report said the practice had since taken ‘appropriate steps’ to address its record keeping.
The care home, GP practice and council were told to apologise and pay Miss Kelly £1,000, £750 and £500, respectively.
The council apologised and said improvements were being made.
Both Halton Services Ltd, which runs the care home, and Oakland Medical Centre declined to comment.
and Hillingdon Clinical Commissioning Group to address the issues of poor quality by Parkfield [House] Nursing Home.
“There has been a change of management at the home and our safeguarding and quality team has overseen the implementation of an improvement action plan, and continues to work closely with the home to help it improve further, in order that current and future residents receive the standard of care that they deserve.” her hair. Her moans were so loud and her distress was becoming intolerable to witness.
“From the time I was informed that she had a sore leg, I continued to question her treatment. I knew something was very wrong but I had no idea that I wasn’t being told the truth.”
A council spokeswoman said: “We are sorry for the circumstances surrounding this case and have made a payment of £500 to the family of the resident.
“As a result of the investigation, the council has worked closely with the Care Quality Commission
Mrs O’Donnell was seen five times by doctors after complaining of pain in her right thigh and being unable to walk.
But staff at the nursing home, in Charville Lane West, Uxbridge, failed to tell either her GPs or her family that they had found her in pain on the floor on the day of the first call-out.
Miss Kelly said: “My daily visits to see my mother caused me a lot of anxiety and moving her in the wheelchair she was now confined to was difficult and agony for her.
“If we accidentally brushed against a piece of furniture, she would tear at to my mum.
“But on my left were windows to NHS England, the council and the CQC, who kept closing the shutters. And on my right were the GPs and the care home, who were throwing rocks at me.
“Unless they victimised me, and I don’t believe they did, this might be happening to everyone. I’d hate to think that someone alive currently is suffering and having to face this.” investigate the case.
All three parties have been told to apologise and pay Miss Kelly for her distress.
But Miss Kelly, 51, of Beverley Road, Ruislip, said: “I feel no sense of victory. You shouldn’t have to go through all this to get to the truth.”
She added: “It’s like I was walking down a hallway, knowing where I wanted to get – I wanted to find out what had happened THE daughter of a care home resident who endured 32 days with a broken hip before being taken to hospital has told of her struggle for justice.
Angela Kelly has spent three years trying to find out what had happened to her mother, Monica O’Donnell, who died six weeks after finally getting a hip replacement.
She spent countless hours building her case, taking it to NHS England, the Care Quality Commission ( CQC) and MP Sir John Randall, as well as Hillingdon Council and the Local Government Ombudsman (LGO).
A report published by the LGO last week found staff at Parkfield House Nursing Home in Uxbridge failed to tell GPs about the 77-year-old Alzheimer’s sufferer’s falls and also doctored records while under investigation.
The report also said Mrs O’Donnell’s GPs, at Oakland Medical Centre, should have been more suspicious and that the council failed to properly
FALLS: Monica O’Donnell at the care home shortly before being taken to hospital for an X-ray
AT FAULT: The Parkfield House nursing home in Uxbridge
Photo by Katie Lamb www.buyaphototms.
co.uk WL151478 Angela Kelly with a photo of her mother Monica O’Donnell