Judges’ praise for dou­ble award-win­ning Coop­ers

Harefield Gazette - - UXBRIDGE PROPERTY -

COOP­ERS es­tate agents has won the Sil­ver award for the Best Small South East Let­tings Agency 2015 at the Let­ting Agency of the Year Awards. Mem­bers of the let­tings team at­tended the awards cer­e­mony held in the op­u­lent Kings Suite at the Lan­caster Ho­tel last month, where the very best let­ting agents through­out the UK gath­ered to find out who had been judged the best of the best.

The win­ners were cho­sen by a panel of highly ex­pe­ri­enced prop­erty pro­fes­sion­als in­clud­ing lead­ing agents to­gether with other in­dus­try ex­perts. In or­der to be judged, Coop­ers had to com­plete a writ­ten sub­mis­sion and ques­tion­naire, fol­lowed by a tele­phone in­ter­view.

The judges also con­duct fur­ther re­search through a va­ri­ety of meth­ods in­clud­ing mys­tery shop­ping.

Here is what the judges had to say about Coop­ers:

“Coop­ers is an agency which has so much go­ing for it.

“The di­rec­tor has un­der­gone a lot of train­ing which he then im­parts to the rest of the team so all cus­tomers can be as­sured of con­sis­tent ser­vice with the same lev­els of knowl­edge and en­thu­si­asm.

“All man­aged port­fo­lios are re­viewed an­nu­ally via a num­ber of sources in­clud­ing Land Reg­istry data and re­search, with the re­sults pre­sented to the land­lords along­side profit fore­casts.

“The profit mar­gin is very good in­deed and achieved with no detri­ment to the ser­vices or stan­dards that land­lords and ten­ants have come to ex­pect.

“There were nu­mer­ous ex­am­ples of con­sid­ered cus­tomer ser­vice where the team have gone above and be­yond, and this was es­pe­cially demon­strated dur­ing dif­fi­cult trans­ac­tions, for ex­am­ple when deal­ing with be­reaved ten­ants.

“The judges found Coop­ers to be a re­ally for­ward-think­ing com­pany with some amaz­ing ideas and an abun­dance of energy.”

The Coop­ers team thor­oughly en­joyed the day, par­tic­u­larly when the event’s celebrity speaker, in­ter­na­tional

SIL­VER WIN­NERS:

Paula Rad­cliffe MBE with Coop­ers part­ner Mark Cooper, let­tings man­ager David Head and one of the award spon­sors at the Let­tings Agency of the Year awards cer­e­mony held in Lon­don last month.

ath­lete and MBE Paula Rad­cliffe, shared de­tails about her amaz­ing ca­reer and what had inspired her to be­come a six-time world cham­pion.

The team at Coop­ers is ex­tremely

pleased to have won an award for the sec­ond year run­ning and hopes to con­tinue its suc­cess in 2016.

If you are look­ing to let or sell a prop­erty, Coop­ers would be de­lighted

to help.

Please tele­phone 01895 625625 or al­ter­na­tively, visit the agency’s user-friendly web­site at www. coop­er­sres­i­den­tial.co.uk.

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