Ex­cluded from the night time econ­omy

Harefield Gazette - - OPINION - NAME AND AD­DRESS SUPPLIED THOMAS KIL­GAN­NON Hilling­don

IT is ironic that the July 15 Gazette pub­lishes a let­ter from TfL's Mike Brown, in which he ex­tols the ben­e­fits of the night Tube – faster jour­neys, 2,000+ new jobs and a £360m boost for the econ­omy, when Hilling­don (other than Heathrow) will have no night Tube ser­vice on the Cen­tral and Metropoli­tan Lines to West Ruis­lip and Uxbridge.

This is claimed to be on the ba­sis that there are no night buses mir­ror­ing these tube line routes, to pro­vide us­age de­mand for TfL's busi­ness case re­view.

The Cen­tral Line is un­der­stood to be ready to run now to West Ruis­lip, but will only op­er­ate to Eal­ing Broad­way, while the Metropoli­tan Line, will re­quire sig­nalling up­grades sched­uled for com­ple­tion in 2022.

It is sur­pris­ing that your pa­per has not taken up the is­sue of Hilling­don's res­i­dents, work­ers and busi­nesses, be­ing ex­cluded from the night time econ­omy by TfL. by BT, re­gard­ing their in­ter­net ser­vice. In days gone by this fault would have been fixed with in a week ei­ther work­ing overtime or shift work to get the cus­tomer back into ser­vice.

With BT new ideas, call cen­tres etc, as the cus­tomer said you could be talk­ing to peo­ple in In­dia or any part of the world, what do they know about our prob­lems?

All they do is book it as a fault, but with cut backs of qual­i­fied engi­neers, I can un­der­stand why the fault had taken so long to fix.

BT to­day are only out to make money on their BT prod­ucts and not sat­isfy the cus­tomer any more

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