Excluded from the night time economy
IT is ironic that the July 15 Gazette publishes a letter from TfL's Mike Brown, in which he extols the benefits of the night Tube – faster journeys, 2,000+ new jobs and a £360m boost for the economy, when Hillingdon (other than Heathrow) will have no night Tube service on the Central and Metropolitan Lines to West Ruislip and Uxbridge.
This is claimed to be on the basis that there are no night buses mirroring these tube line routes, to provide usage demand for TfL's business case review.
The Central Line is understood to be ready to run now to West Ruislip, but will only operate to Ealing Broadway, while the Metropolitan Line, will require signalling upgrades scheduled for completion in 2022.
It is surprising that your paper has not taken up the issue of Hillingdon's residents, workers and businesses, being excluded from the night time economy by TfL. by BT, regarding their internet service. In days gone by this fault would have been fixed with in a week either working overtime or shift work to get the customer back into service.
With BT new ideas, call centres etc, as the customer said you could be talking to people in India or any part of the world, what do they know about our problems?
All they do is book it as a fault, but with cut backs of qualified engineers, I can understand why the fault had taken so long to fix.
BT today are only out to make money on their BT products and not satisfy the customer any more