GP prac­tice is placed on spe­cial mea­sures

CQC la­bel it in­ad­e­quate af­ter in­spec­tion last year

Harefield Gazette - - NEWS -

A HAYES GP prac­tice is be­ing placed on spe­cial mea­sures af­ter in­spec­tors rated it ‘in­ad­e­quate’.

The Care Qual­ity Com­mis­sion ( CQC) gave the damn­ing rat­ing to Kingsway Surgery, in Judge Heath Lane, which treats around 4,000 pa­tients, af­ter an in­spec­tion in Novem­ber 2015.

The surgery was deemed in­ad­e­quate for pro­vid­ing ser­vices that were safe, ef­fec­tive, re­spon­sive and well led, and re­quired im­prove­ment in or­der to pro­vide ser­vices that were car­ing.

Michele Golden, CQC head of gen­eral prac­tice in­spec­tion, said: “We have found sig­nif­i­cant ar­eas of con­cern, which is why we are plac­ing the prac­tice into spe­cial mea­sures, which will en­able them to re­ceive a pack­age of sup­port to help them im­prove.

“We will re-in­spect within six months to check whether suf­fi­cient im­prove­ments have been made. If suf­fi­cient im­prove­ments have not been made and there re­mains a rat­ing of in­ad­e­quate for any key ques­tion or over­all, we will take fur­ther ac­tion which may in­clude clo­sure.

“I am hope­ful that the Kingsway Surgery will take the nec­es­sary ac­tion to ad­dress the con­cerns we have iden­ti­fied.”

Kingsway Surgery did not as­sess, mon­i­tor or mit­i­gate risks re­lated to the health, safety and wel­fare of pa­tients, nor did it have ad­e­quate sys­tems in place for medicines man­age­ment and in­fec­tion con­trol, ac­cord­ing to in­spec­tors.

Ap­pro­pri­ate re­cruit­ment checks on staff had not been un­der­taken prior to their em­ploy­ment.

The prac­tice had pre­vi­ously em­ployed an over­seas trained doc­tor to work as a health care as­sis­tant and prac­tice man­ager, al­though they lacked the re­quired UK ac­cred­ited train­ing and

I am hope­ful that

the Kingsway Surgery

will take the nec­es­sary ac­tion to

ad­dress the con­cerns we have


com­pe­ten­cies to work as a health care as­sis­tant.

Staff were not clear about re­port­ing in­ci­dents, near misses and con­cerns and there was no ev­i­dence of on­go­ing learn­ing and com­mu­ni­ca­tion with staff.

A spokesper­son for Kingsway Surgery said: “We have been work­ing hard to ad­dress the con­cerns raised by the Care Qual­ity Com­mis­sion and have al­ready put a range of mea­sures in place for our pa­tients.

“Our pri­or­ity is to en­sure that pa­tients are fully sup­ported over the com­ing months and want to re­as­sure pa­tients that they can con­tinue to use this prac­tice as nor­mal.”

The full re­port, pub­lished on Jan­uary 28, can be found on the CQC web­site: http://www.cqc.­ca­tion/ 1-570741460.

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