Further expansion ahead as agency marks 25th year
BACK in late 1991 two work friends decided to set up their own independent estate agency despite the UK being in the midst of one of the worst recessions of the 20th century.
Paul Gillespie and James Gibbs had worked in the property industry for many years before striking out on their own by opening the doors of 172 High Street, Ruislip.
Frustrated with working for large corporate agencies they decided to do something about it.
Paul said: “When you work for a large, national company you can feel like a number rather than a person.
“The pressure to hit sales targets meant a lot of clients were treated in much the same way, as figures on a monthly spreadsheet and not as people.
“Both James and I felt this was totally the wrong way to run an agency so we set up Gibbs Gillespie.”
James explained: “We had originally planned to open in Eastcote but we lost out on the premises at the very last minute when we were on our way to sign the contract.
“We had to scramble around to find a place and then the Ruislip office was shown to us and we snapped it up.We put every penny we had into the business and even had to borrow the office’s furniture from a friend of ours.”
Nine more office openings in Middlesex, Buckinghamshire and Hertfordshire followed and this year, their 25th anniversary, sees plans for further expansion.
During a quarter of a century of service Gibbs Gillespie has won more than a dozen high profile industry awards.These include the
Best Estate Agent in the UK in 2009 which is seen as the pinnacle of agency accolades.
Last year saw them scoop several other awards including the Best Estate Agents in Middlesex and Hertfordshire 2015-2016 at the UK Property Awards.
However, both James and Paul believe their biggest achievement is keeping a high quality team and remaining hands on.
Paul said: “We always said when we
Paul Gillespie and James Gibbs of Gibbs Gillespie collecting a hat trick of UK Property Awards last year. started off that if we did eventually hire more staff we’d look after them and invest in their training and education.”
James agreed: “We work in the property business but the way we treat our people and the way they treat our clients is the key to doing well.
“Our ethos is that good isn’t good enough, we want people to aim to be exceptional.
“I think our clients are always reassured that there’s an actual Mr Gibbs and Mr Gillespie still working daily within the business.”
For more information and to find your local Gibbs Gillespie office visit: the firm’s website: www.gibbsgillespie.co.uk.