Fur­ther ex­pan­sion ahead as agency marks 25th year

Harefield Gazette - - UXBRIDGE PROPERTY -

BACK in late 1991 two work friends de­cided to set up their own in­de­pen­dent es­tate agency de­spite the UK be­ing in the midst of one of the worst re­ces­sions of the 20th cen­tury.

Paul Gille­spie and James Gibbs had worked in the prop­erty in­dus­try for many years be­fore strik­ing out on their own by open­ing the doors of 172 High Street, Ruis­lip.

Frus­trated with work­ing for large cor­po­rate agen­cies they de­cided to do some­thing about it.

Paul said: “When you work for a large, na­tional com­pany you can feel like a num­ber rather than a per­son.

“The pres­sure to hit sales tar­gets meant a lot of clients were treated in much the same way, as fig­ures on a monthly spread­sheet and not as peo­ple.

“Both James and I felt this was to­tally the wrong way to run an agency so we set up Gibbs Gille­spie.”

James ex­plained: “We had orig­i­nally planned to open in East­cote but we lost out on the premises at the very last minute when we were on our way to sign the con­tract.

“We had to scram­ble around to find a place and then the Ruis­lip of­fice was shown to us and we snapped it up.We put ev­ery penny we had into the busi­ness and even had to bor­row the of­fice’s fur­ni­ture from a friend of ours.”

Nine more of­fice open­ings in Mid­dle­sex, Buck­ing­hamshire and Hert­ford­shire fol­lowed and this year, their 25th an­niver­sary, sees plans for fur­ther ex­pan­sion.

Dur­ing a quar­ter of a cen­tury of ser­vice Gibbs Gille­spie has won more than a dozen high pro­file in­dus­try awards.Th­ese in­clude the

Best Es­tate Agent in the UK in 2009 which is seen as the pin­na­cle of agency ac­co­lades.

Last year saw them scoop sev­eral other awards in­clud­ing the Best Es­tate Agents in Mid­dle­sex and Hert­ford­shire 2015-2016 at the UK Prop­erty Awards.

How­ever, both James and Paul be­lieve their big­gest achieve­ment is keep­ing a high qual­ity team and re­main­ing hands on.

Paul said: “We al­ways said when we


Paul Gille­spie and James Gibbs of Gibbs Gille­spie col­lect­ing a hat trick of UK Prop­erty Awards last year. started off that if we did even­tu­ally hire more staff we’d look af­ter them and in­vest in their train­ing and education.”

James agreed: “We work in the prop­erty busi­ness but the way we treat our peo­ple and the way they treat our clients is the key to do­ing well.

“Our ethos is that good isn’t good enough, we want peo­ple to aim to be ex­cep­tional.

“I think our clients are al­ways re­as­sured that there’s an ac­tual Mr Gibbs and Mr Gille­spie still work­ing daily within the busi­ness.”

For more in­for­ma­tion and to find your lo­cal Gibbs Gille­spie of­fice visit: the firm’s web­site: www.gibb­s­gille­spie.co.uk.

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