‘In­ad­e­quate’ care provider is threat­ened with clo­sure

Im­prove­ments at Mears Home­care must be made within six months

Harefield Gazette - - NEWS -

A CARE provider in Hilling­don could be shut down if dras­tic im­prove­ments are not made within six months.

Mears Home­care Lim­ited has been rated ‘in­ad­e­quate’ by the Care Qual­ity Com­mis­sion (CQC), which has placed the provider into spe­cial mea­sures af­ter an in­spec­tion in De­cem­ber 2015.

Around 300 peo­ple in Hilling­don bor­ough rely on it for ‘per­sonal care’ and sup­port, which in­cludes as­sis­tance with bathing, dress­ing, eat­ing, tak­ing medicines and aspects of day-to-day house­work, as well as shop­ping, meal prepa­ra­tion and house­hold du­ties.

The fund­ing ma­jor­ity

comes of its

from Hilling­don Coun­cil. How­ever, in a re­port re­leased on Fe­bru­ary 13, in­spec­tors found that Mears Home­care, in Brook Busi­ness Cen­tre, Cow­ley, re­quired im­prove­ment and was fail­ing to pro­vide ser­vices that were safe and well-led.

Sally War­ren, CQC’s deputy chief in­spec­tor for adult so­cial care, said: “It is es­sen­tial that Mears Home­care takes ac­tion to ad­dress the con­cerns we iden­ti­fied dur­ing the last in­spec­tion.

“The provider has a re­spon­si­bil­ity to en­sure that peo­ple are re­ceiv­ing per­sonal care that is re­spon­sive to their needs and that they are pro­tected from the risk of harm at all times.

“Peo­ple us­ing the ser­vice had con­cerns re­gard­ing the num­ber of care work­ers avail­able dur­ing week­ends and felt that the ser­vice was not well-led. Staff short­ages of­ten led to late vis­its and staff work­ing very long hours.

“How­ever, peo­ple us­ing the ser­vice said that they felt safe when they re­ceived care and sup­port and that care work­ers were car­ing and treated them with dig­nity and re­spect.”

The CQC will re-in­spect Mears Home­care to check whether suf­fi­cient im­prove­ments have been made, but if they have not, it warns that it will take fur­ther ac­tion which can in­clude stop­ping the ser­vice from be­ing de­liv­ered.

Mears Home­care stated it was ‘dis­ap­pointed’ by the in­spec­tors’ re­port, but said clients and the com­mu­nity should be as­sured it will work hard to im­prove.

A spokesman said: “The CQC in­spec­tion in Novem­ber and De­cem­ber high­lighted ar­eas in which we have al­ready made progress, how­ever we will con­tinue to make fur­ther im­prove­ments in light of the re­port.”

Hilling­don Coun­cil, which is hold­ing weekly meet­ings with Mears, said: “We are closely mon­i­tor­ing Mears to en­sure that they are ad­dress­ing the con­cerns re­gard­ing their level of ser­vice.

“Un­til we are sat­is­fied stan­dards have been raised ad­e­quately, we will not place any new res­i­dents in their care.”

Any res­i­dent who re­ceives home­care from Mears and who has a con­cern can call the coun­cil on 01895 556 633. DEANESFIELD Pri­mary School had a hoot with some feath­ered friends ear­lier this month.

Year 2 pupils at the school, in Queens Walk, South Ruis­lip, were vis­ited by owls and their han­dlers.

It was part of their learn­ing topic on The Owl and the Pussy­cat and the chil­dren learned lots of in­ter­est­ing facts about the noc­tur­nal birds, in­clud­ing their diet and habi­tat. They also watched the owls fly and swoop across the hall and even got to lis­ten to them hoot.

Year 2 head Miss Locke said: “Here at Deanesfield School we pride our­selves on en­sur­ing that the chil­dren ex­pe­ri­ence learn­ing in fun and en­gag­ing ways.”

n IN­SPEC­TION: Mears Home­care is based at Brook Busi­ness Cen­tre, Cow­ley

n CLOSE EN­COUNTER: A Deanesfield School pupil meets a barn owl

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