‘Inadequate’ care provider is threatened with closure
Improvements at Mears Homecare must be made within six months
A CARE provider in Hillingdon could be shut down if drastic improvements are not made within six months.
Mears Homecare Limited has been rated ‘inadequate’ by the Care Quality Commission (CQC), which has placed the provider into special measures after an inspection in December 2015.
Around 300 people in Hillingdon borough rely on it for ‘personal care’ and support, which includes assistance with bathing, dressing, eating, taking medicines and aspects of day-to-day housework, as well as shopping, meal preparation and household duties.
The funding majority
comes of its
from Hillingdon Council. However, in a report released on February 13, inspectors found that Mears Homecare, in Brook Business Centre, Cowley, required improvement and was failing to provide services that were safe and well-led.
Sally Warren, CQC’s deputy chief inspector for adult social care, said: “It is essential that Mears Homecare takes action to address the concerns we identified during the last inspection.
“The provider has a responsibility to ensure that people are receiving personal care that is responsive to their needs and that they are protected from the risk of harm at all times.
“People using the service had concerns regarding the number of care workers available during weekends and felt that the service was not well-led. Staff shortages often led to late visits and staff working very long hours.
“However, people using the service said that they felt safe when they received care and support and that care workers were caring and treated them with dignity and respect.”
The CQC will re-inspect Mears Homecare to check whether sufficient improvements have been made, but if they have not, it warns that it will take further action which can include stopping the service from being delivered.
Mears Homecare stated it was ‘disappointed’ by the inspectors’ report, but said clients and the community should be assured it will work hard to improve.
A spokesman said: “The CQC inspection in November and December highlighted areas in which we have already made progress, however we will continue to make further improvements in light of the report.”
Hillingdon Council, which is holding weekly meetings with Mears, said: “We are closely monitoring Mears to ensure that they are addressing the concerns regarding their level of service.
“Until we are satisfied standards have been raised adequately, we will not place any new residents in their care.”
Any resident who receives homecare from Mears and who has a concern can call the council on 01895 556 633. DEANESFIELD Primary School had a hoot with some feathered friends earlier this month.
Year 2 pupils at the school, in Queens Walk, South Ruislip, were visited by owls and their handlers.
It was part of their learning topic on The Owl and the Pussycat and the children learned lots of interesting facts about the nocturnal birds, including their diet and habitat. They also watched the owls fly and swoop across the hall and even got to listen to them hoot.
Year 2 head Miss Locke said: “Here at Deanesfield School we pride ourselves on ensuring that the children experience learning in fun and engaging ways.”
n INSPECTION: Mears Homecare is based at Brook Business Centre, Cowley
n CLOSE ENCOUNTER: A Deanesfield School pupil meets a barn owl