In­te­grat­ing help for men­tal health care

NHS trust launches new for­mat for ser­vices

Harefield Gazette - - NEWS -

AN NHS Trust has re­vamped Hilling­don adult com­mu­nity men­tal health ser­vices, af­ter pre­vi­ously fac­ing crit­i­cism for par­tic­u­lar ser­vices.

The Cen­tral North West Lon­don NHS Foun­da­tion Trust (CNWL) launched a new model of care to of­fer an ‘im­proved ex­pe­ri­ence’ which is eas­ier to ac­cess and more re­spon­sive to peo­ple’s needs.

Af­ter the launch at the end of last month, Hilling­don will see three com­mu­nity men­tal health teams based at two hubs in the bor­ough: Pem­broke Cen­tre and Mead House.

Th­ese teams are made up of a wider range of staff and are in­te­grated teams with so­cial work­ers from the Lon­don Bor­ough of Hilling­don.

NWL Clin­i­cal Com­mis­sion­ing Groups an­nounced they were in­vest­ing £1.9m a year to ex­pand adult men­tal health cri­sis teams in Septem­ber last year.

The CNWL pre­vi­ously apol­o­gised af­ter River­side Men­tal Health Cen­tre, con­sist­ing of two acute wards ad­ja­cent to Hilling­don Hos­pi­tal was deemed as ‘in­ad­e­quate’.

The trust have now ex­panded their ex­ist­ing Hilling­don Home Treat­ment Team to in­clude a 24-hour rapid re­sponse ser­vice.

The Hilling­don Home Treat­ment Rapid Re­sponse Team of­fers in­ten­sive sup­port to peo­ple ex­pe­ri­enc­ing acute men­tal cri­sis in their homes.

Kim Cox, Bor­ough Di­rec­tor for Men­tal Health in Hilling­don, said: “We’ve re­struc­tured our com­mu­nity men­tal health teams so there will be fewer trans­fers for ser­vice users be­tween our teams; peo­ple will be seen by the right per­son more quickly.

“This will im­prove our ser­vice user ex­pe­ri­ence and make our ser­vices more re­spon­sive.

“Our re­design will also have a pos­i­tive ef­fect on our staff who can work closely with other health and so­cial care pro­fes­sion­als on a dai­ly­ba­sis whilst con­tin­u­ing to use their own ex­per­tise.

“Our staff have worked ex­tremely hard to make th­ese changes dur­ing a chal­leng­ing time and I want to thank ev­ery­body in­volved.”

Th­ese changes are part of a wider ser­vice re­design to im­prove com­mu­nity men­tal health ser­vices across North West Lon­don.

Sunny Mehmi, Ser­vice Man­ager for Men­tal Health Adult Ser­vices, Lon­don Bor­ough of Hilling­don, said: “The new com­mu­nity men­tal health team model fur­ther de­vel­ops the in­te­grated health and so­cial care ser­vice which will en­sure that ser­vice users’ holis­tic needs are met to con­tinue their on­ward re­cov­ery in the com­mu­nity.”

The CNWL say th­ese changes made will also ben­e­fit car­ers, GPs, the po­lice, am­bu­lance ser­vices, the vol­un­tary sec­tor and other men­tal health teams who now all re­fer peo­ple through the same way - a Sin­gle Point of Ac­cess.

The Sin­gle Point of Ac­cess is open 24-hoursa-day, seven-days-a-week, and of­fers men­tal health triage for rou­tine, ur­gent and emer­gency re­fer­rals, in­for­ma­tion and ad­vice. It in­cor­po­rates the CNWL Out-of-Hours Ur­gent Ad­vice Line (UAL).

Gra­ham Hawkes, Chief Ex­ec­u­tive Of­fi­cer of Healthwatch Hilling­don, thanked the CNWL for in­volv­ing the health watch­dog and pa­tients dur­ing the ser­vice re­design.

Healthwatch Hilling­don pre­vi­ously pub­lished a re­port ‘Seen & Heard – Why not now?’ to re­veal the des­per­ate plight of chil­dren, fam­i­lies and pro­fes­sion­als fac­ing strug­gles with men­tal health ser­vices in Hilling­don.

Speak­ing at the re­design launch, Mr Hawkes said: “Pro­vid­ing care and sup­port in the com­mu­nity is a pos­i­tive de­vel­op­ment in men­tal health ser­vices for the bor­ough and a real op­por­tu­nity to im­prove out­comes for our res­i­dents. I look for­ward for the changes be­com­ing em­bed­ded over the com­ing months.”

Pro­vid­ing care and sup­port in the com­mu­nity

is a pos­i­tive de­vel­op­ment in men­tal health



n MEET­ING PA­TIENTS NEEDS AS A WHOLE: Sunny Mehmi, the Ser­vice Man­ager for Men­tal Health Adult Ser­vices, Lon­don Bor­ough of Hilling­don

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