Hy­giene most im­por­tant in­gre­di­ent on menu for restau­rant cus­tomers

Din­ers will ac­cept poor ser­vice and rude staff but not sub­stan­dard food con­di­tions

Harefield Gazette - - NEWS - Salina.pa­tel@trin­i­tymir­ror.com

DIN­ERS will put up with poor ser­vice and rude staff, but draw the line at eat­ing in filthy food es­tab­lish­ments, ac­cord­ing to a re­cent sur­vey.

Of the 1,000 peo­ple who took part in the on­line sur­vey by Checkit. net, a to­tal of 61% of din­ers said they refuse to visit restau­rants with poor hy­giene stan­dards, while 75% said they wouldn’t risk eat­ing at a place that had been in­volved in food hy­giene in­ci­dent even if it was rec­om­mended by some­one they trust.

In west Lon­don, Eal­ing, Westminster and Har­row food busi­nesses are at most risk of such a con­sumer boy­cott af­ter record­ing some of the high­est lev­els of poor food hy­giene rat­ings.

A to­tal of 528 (or 15%) restau­rants, take­aways, sand­wich shops, cafés, can­teens, mo­bile cater­ers, ho­tels, pubs and bars in Westminster scored two or less out of five in the Food Hy­giene Rat­ing set by the Food Stan­dards Agency (FSA).

Har­row recorded the high­est per­cent­age with 22% (135) of eater­ies faced with los­ing more than half their cus­tomers due to low food hy­giene rat­ings, fol­lowed by Eal­ing at 20% (238 eat­ing places), re­search and anal­y­sis from Checkit un­cov­ered.

Last month, Hot & Spicy take­away in Hayes was served with a hefty fine af­ter rat drop­pings were found in the kitchen.

At the other end of the scale, Kens­ing­ton and Chelsea had the lowest level of badly rated premises, with only 5% or 63 places re­ceiv­ing a rat­ing of level two or be­low.

Fol­low­ing closely be­hind was neigh­bour­ing bor­ough Ham­mer­smith and Ful­ham where 93 restau­rants or 8% of food busi­nesses scored badly.

A to­tal of 1,475 food places across west Lon­don poorly.

Ear­lier this year a rat in­fes­ta­tion also led to the clo­sure of fast food chain Burger King in Padding­ton.

The Checkit sur­vey also showed 66% of re­spon­dents rated dirty


rated premises as the first or sec­ond rea­son for not re­turn­ing to a restau­rant, but just 16% cited bad ser­vice and 32% said rude staff would stop them from com­ing back again.

The worst bor­ough in Lon­don for food hy­giene was Ne­wham with 31% of restau­rants and cafés record­ing poor rat­ings.

Across Lon­don, the big­gest cul­prits of lack of clean­li­ness were take­aways and sand­wich shops, wor­ry­ing for a large num­ber of busy Lon­don­ers are likely to go to grab lunch.

Dee Roche, mar­ket­ing direc­tor of Checkit.net said: “Food hy­giene is now the num­ber one pri­or­ity for con­sumers when eat­ing out, mean­ing our re­search should act as a wake-up call for those restau­rants in Lon­don with poor food hy­giene rat­ings.

“As well as the health of their cus­tomers they are risk­ing the sur­vival of their busi­ness – few of them could cope with 61% of din­ers boy­cotting their restau­rant.

“Cus­tomers rate hy­giene as the num­ber one rea­son, above ser­vice or rude staff when it comes to choos­ing whether to re­turn to a restau­rant.”

n FINED: Hot & Spicy in Hayes was found with rat drop­pings in the kitchen and right, a scene that greeted in­spec­tors

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