Home care is ‘in­ad­e­quate’

But ser­vice provider con­fi­dent im­prove­ments have been made

Harefield Gazette - - NEWS - By Robert Cum­ber robert.cum­ber@trin­i­tymir­ror.com

A HOME care provider based in Hayes has been placed in spe­cial mea­sures after be­ing rated In­ad­e­quate’.

United Home Care Lim­ited car­ried out in­suf­fi­cient checks on new staff, failed to pro­vide ad­e­quate train­ing and did not man­age medicines safely, in­spec­tors from the Care Qual­ity Com­mis­sion (CQC) found.

The provider, based in Doghurst Av­enue, Har­ling­ton, was given the low­est pos­si­ble rat­ing by the watch­dog for safety and lead­er­ship, though it was deemed to be ‘Good’ in the Caring and Re­spon­sive cat­e­gories.

How­ever, the owner said it had been go­ing through a dif­fi­cult pe­riod when in­spec­tors vis­ited, hav­ing had to let a num­ber of staff go, and the ser­vice had since im­proved.

The fam­ily-run firm had only re­sumed op­er­at­ing after a 10-month break in Oc­to­ber 2015, two months be­fore it was vis­ited by the CQC.

It was pro­vid­ing care for just four peo­ple in their homes at the time of the in­spec­tion.

The re­port, pub­lished on May 11, states: “We found breaches of The Health and So­cial Care Act 2008 (Reg­u­lated Ac­tiv­i­ties) Reg­u­la­tions 2014 which re­lated to the reg­is­tered per­son not fol­low­ing safe care re­cruit­ment pro­ce­dures, no con­tin­gency plans in place to en­sure there were staff avail­able to al­ways cover the home vis­its, poor records re­lat­ing to the man­age­ment of medicines, fail­ing to carry out de­tailed risk as­sess­ments and guid­ance on peo­ple’s needs, not suf­fi­ciently sup­port­ing staff through pro­vid­ing an in­duc­tion to the ser­vice and train­ing for new staff.

“There was also a lack of qual­ity as­sur­ance checks and au­dits and the reg­is­tered man­ager was not aware of their du­ties in re­la­tion to the Men­tal Ca­pac­ity Act nei­ther had they iden­ti­fied the is­sues we found dur­ing this in­spec­tion.”

The ser­vice was last in­spected in April 2013, when the CQC said it was found to be meet­ing all reg­u­la­tions.

Providers placed in spe­cial mea­sures are given six months in which to make the re­quired im­prove­ments.

If they fail to do so, they are at risk of en­force­ment ac­tion, which could lead to them be­ing banned from op­er­at­ing.

Raj Chu­dasama, owner and man­ager of United Home Care Lim­ited, said he be­lieved the ser­vice had im­proved con­sid­er­ably since the time of the in­spec­tion.

“There was a prob­lem when the CQC in­spected us be­cause we had to let a num­ber of staff go as they’d been of­fer­ing to work pri­vately for our clients,” he said.

“When staff are leav­ing and you’re in a bit of a mess how can you ex­pect a good in­spec­tion?

“Since then we have im­proved ev­ery­thing and we’re con­fi­dent about the qual­ity of ser­vice we now of­fer.”

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