Ho­tel’s ser­vice goes above and be­yond

Harefield Gazette - - NEWS -

A TOURIST who suf­fered a heart at­tack dur­ing a stay at a Hayes ho­tel has given staff a five-star re­view on travel web­site TripAd­vi­sor.

Mary Hart was stay­ing alone at the Best West­ern Air­link Ho­tel in Pump Lane on Wed­nes­day, Oc­to­ber 5, hav­ing trav­elled from Poland, when she started to feel un­well.

Staff kept a close eye on Mrs Hart, who lives in Canada, but in the early hours of the fol­low­ing morn­ing she was rushed to hos­pi­tal suf­fer­ing from a heart at­tack.

Mrs Hart, who is in her 60s, said in her re­view: “The ho­tel is new and very clean, com­fort­able. It is close to Heathrow and an excellent choice for trav­ellers. Bonus of a full English break­fast rather than just the usual muf­fin and fruit.

“But more im­por­tantly, the help and kind­ness I re­ceived from the staff, es­pe­cially the man­ager Ishan Karu, who went above and be­yond to take care of ev­ery­thing when the paramedics took me to hos­pi­tal di­rectly from the ho­tel.

“Ser­vice like this is price­less when you are far from home and alone.”

Af­ter sev­eral days in hos­pi­tal, where she un­der­went surgery, Mrs Hart flew home to Canada.

A mes­sage on the ho­tel’s Face­book page said: “We’re ab­so­lutely over the moon to hear that Mrs Mary Hart is re­cov­er­ing from her re­cent heart at­tack whilst stay­ing with us. Ishan, our gen­eral man­ager, went above and be­yond to en­sure Mary didn’t feel alone dur­ing this trau­matic time away from her home in Canada, from con­tact­ing wor­ried fam­ily mem­bers, to hand­ing over Mrs Hart’s rented car to Euro Cars so they would not charge her ex­tra.

“We’re proud to work along­side such a car­ing team – our prayers are with Mrs Hart and her fam­ily, wish­ing you the best of health and hap­pi­ness for many years to come!”

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