Anger as grandad is stranded on the tube

Pensioner with Alzheimer’s had no time to get off

Harefield Gazette - - NEWS -

A FAM­ILY from Ruislip Manor has com­plained to Trans­port for Lon­don fol­low­ing an un­pleas­ant or­deal when a grand­fa­ther with Alzheimer’s was stranded on a train be­cause he did not have enough time to get off at his stop.

Michael Butler, a for­mer fire­man, was trav­el­ling on the Metropoli­tan line from Uxbridge with his wife Su­san and two grand­chil­dren on Satur­day, Oc­to­ber 29 af­ter a trip to the cin­ema.

The fam­ily pre­pared to leave the train be­fore their Ruislip Manor stop, and Mrs Butler and the chil­dren made it off in time, but the doors closed on 74-year-old Mr Butler, leav­ing him stranded on the train.

Mrs Butler, 72, said: “No way was there time for him to get off. “We couldn’t be­lieve it. “The driver must have seen us by the door.”

Mr Butler, who is in the early stages of Alzheimer’s dis­ease, got off the train at the next sta­tion, East­cote, and tried to find a mem­ber of staff but the of­fice was closed.

For­tu­nately, he was able to get the train back to Ruislip Manor on his own and meet up with his fam­ily.

Mrs Butler, a re­tired re­cep­tion­ist, said: “I was in a bit of a state.

“If my grand­daugh­ter, an eight-year-old, got stuck on the train then what would have hap­pened?

“The driver has got to look at who’s on the plat­form.”

Mrs Butler said a mem­ber of staff at Ruislip Manor sta­tion sug­gest she con­tact Trans­port for Lon­don (TfL) to make a com­plaint, which she did.

She added: “There was no apol­ogy, there was noth­ing. An apol­ogy would be nice. He told me the trains had to keep to a sched­ule.”

A spokesman for TfL said there is al­ways a mem­ber of staff at un­der­ground sta­tions, but that they may have been deal­ing with a dif­fer­ent cus­tomer at East­cote sta­tion, or on an­other plat­form.

The spokesman said: “We apol­o­gise to the cus­tomer for the ex­pe­ri­ence they had on the Metropoli­tan line.

“We are in­ves­ti­gat­ing and we are look­ing for the call to see what hap­pened, and to make sure we do bet­ter next time.”

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