Fitness club mem­bers in fear af­ter sauna blaze

Safety called into ques­tion with ‘no re­me­dial ac­tion taken’

Hayes & Harlington Gazette - - NEWS - by Alexan­der Ballinger alexan­der.ballinger@trin­i­tymir­

DIS­GRUN­TLED mem­bers of a leisure club at a ho­tel near Heathrow have raised fears over safety is­sues af­ter a sauna caught fire.

Reg­u­lar users of the Pace Health & Fitness Club at the Park Inn by Radis­son Lon­don Heathrow, in Bath Road, claimed the blaze could have been pre­vented had se­nior man­age­ment lis­tened to their ear­lier con­cerns, but this has been de­nied by the ho­tel man­ager.

Up to 30 mem­bers who have been us­ing the fa­cil­i­ties for up to 30 years have urged the head of­fice to step in, de­scrib­ing ser­vices and equip­ment as ‘be­low par’ and ‘de­te­ri­o­rat­ing’.

One user of the health club, who wished to re­main anony­mous, said: “The sauna caught fire many weeks ago. This safety is­sue could have been pre­vented had se­nior staff taken ad­vice from sev­eral mem­bers and guests.

“A se­nior di­rec­tor was in­formed of the fire dan­gers back in early May, as we un­der­stand, but no re­me­dial ac­tion was taken.

“This was an ex­tremely se­ri­ous and dan­ger­ous is­sue, not only for health mem­bers/guests but for the whole ho­tel had the fire es­ca­lated.

“The sauna has yet to be re­placed and months have elapsed since the fire.”

The cause of the fire, which hap­pened in the men’s sauna room in June, has not yet been iden­ti­fied.

Neil Muir, gen­eral man­ager at the Park Inn Heathrow, said: “The fire was con­tained within the cabin and quickly ex­tin­guished by mem­bers of the ho­tel fire party.

“The fire bri­gade at­tended and were happy with the ac­tions taken and pro­ce­dures fol­lowed.

“The cause of the fire has not yet been iden­ti­fied, but there is no ev­i­dence to sug­gest that it was due to de­fec­tive equip­ment.

“The health, safety and se­cu­rity of our guests and team mem­bers is of paramount im­por­tance and we fol­low rig­or­ous mea­sures to en­sure all equip­ment is safe and well main­tained.

“The sauna is checked hourly by the leisure club team and ser­viced reg­u­larly by an ex­ter­nal con­trac­tor, most re­cently on May 11 2016, when no de­fects or is­sues were found.

“At the re­quest of mem­bers, the sauna will now be re­placed with a steam room.

“The or­der has been placed and we are push­ing for a de­liv­ery as soon as pos­si­ble.

“We value all leisure club mem­ber feed­back, in­ves­ti­gate all com­plaints and is­sues high­lighted, and im­ple­ment a pro­gramme of ac­tion where it is needed.”

Other is­sues that were raised in­cluded cold show­ers; in­sects in the pool area; gen­eral un­clean­li­ness and mor­tar de­bris from brick­work by the jacuzzi.

Mr Muir also added coun­cil of­fi­cers from Hillingdon Coun­cil re­cently vis­ited the ho­tel and were sat­is­fied with the stan­dards at the leisure club, in­clud­ing clean­li­ness and health and safety pro­ce­dures.

Man­age­ment has since held a meet­ing with a num­ber of un­happy leisure club users and heard their griev­ances, as a re­sult of which an ac­tion plan has been put into place.

n CRIT­I­CISM: Mem­bers have met with man­age­ment about the sauna fire at the Park Inn by Radis­son Lon­don Heathrow

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