Horse & Hound - - Newsinsider -

IWT said it al­ways rec­om­mends trail­ers are ser­viced reg­u­larly.

“All dis­trib­u­tors are fully equipped and trained in servicing our com­plete range of trail­ers. As with any ve­hi­cle, reg­u­lar main­te­nance and servicing is es­sen­tial to keep the ve­hi­cles road­wor­thy. Af­ter a pe­riod of time, all wear­able parts will need re­place­ment.

“If a cus­tomer has any con­cerns, we sug­gest they con­tact the dis­trib­u­tor they pur­chased the trailer from, or their near­est dis­trib­u­tor. A trailer check will de­ter­mine if servicing and/or re­pairs are re­quired.

“A full range of spare parts is avail­able to pur­chase di­rectly from IWT spares or from our na­tion­wide net­work of dis­trib­u­tors.”

The spokesman said IWT was un­able to com­ment on in­di­vid­ual cases, but en­cour­aged own­ers to speak to the com­pany’s cus­tomer care team “who will help re­solve any con­cerns own­ers may have re­lat­ing to any tech­ni­cal is­sues with their trailer. We are also able to as­sist cus­tomers by re­solv­ing any is­sues within our dis­trib­u­tor net­work, if ser­vice stan­dards have fallen be­neath the ex­pected level.”

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