‘En­gine soft­ware I didn’t ask for has spoilt my car’


Huddersfield Daily Examiner - - NEWS - By ROBERT SUTCLIFFE robert.sutcliffe@ex­am­iner.co.uk @MrRSut­cliffe

A DRIVER who took her Audi TT to a dealer for a body­work re­pair has been left fum­ing after the garage in­stalled an en­gine soft­ware up­date with­out her per­mis­sion.

Sheelagh Ken­ner­ley, a sup­ply chain plan­ning man­ager, said she left the car with Hud­der­s­field Audi in Leeds Road on July 9 to carry out a body­work re­pair and had no rea­son to sus­pect there would be any prob­lem.

But the fol­low­ing day she says a mem­ber of staff rang to give an up­date, and said they had put the emis­sions soft­ware up­date on her car, which she says will spoil its per­for­mance and make it less re­li­able.

Sheelagh, who bought the au­to­matic Audi 2.0 Sport Qu­at­tro 4-wheel drive coupe, for £22,000 in 2015, said: “This was not part of the plan and was not some­thing I wanted as it changes the per­for­mance of the car. I did not au­tho­rise this.

“At no point dur­ing my dis­cus­sions with them was this men­tioned. The up­date is nei­ther com­pul­sory nor a safety re­call. I asked them to re­move the up­date and re­vert back to the orig­i­nal. They re­fused.

“I have asked them to re­place the car as they will not put it back to the orig­i­nal. They looked for a re­place­ment equiv­a­lent car but ad­vised that any­thing di­rectly com­pa­ra­ble will have had the up­date on it.

“They of­fered a mi­nor mon­e­tary com­pen­sa­tion if I took the car back. I have re­fused as I con­sider the car to be un­re­li­able and less eco­nom­i­cal with re­duced per­for­mance based on the in­for­ma­tion I have. I un­der­stand there have also been prob­lems for many oth­ers with their up­dated cars.

“I travel be­tween Scot­land and York­shire reg­u­larly and can­not take the risk of the car break­ing down or go­ing into limp mode on the mo­tor­way at 70mph.

“Since then I have been driv­ing around in their courtesy car, and had three meet­ings with Hud­der­s­field Audi who are re­luc­tant to find a re­place­ment car to rec­tify the sit­u­a­tion.

“More than nine weeks on, we are no nearer to a res­o­lu­tion. I am ap­palled by their ser­vice, they have ad­mit­ted their er­ror, but do not seem to want to put this right and help the Audi brand im­age which is se­verely dam­aged due to the re­cent emis­sions scan­dal.

“I am ab­so­lutely rag­ing with them. I’m so dis­ap­pointed that they have wrecked this car for me which I ab­so­lutely loved. Ev­ery day I used to say to my­self: ‘I love this car.’ This courtesy car is not of the same stan­dard and I am now look­ing at tak­ing le­gal ac­tion against them.”

Audi Hud­der­s­field have been con­tacted but have not pro­vided any com­ment.

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