Concern over care agency

breach, and we found two new breaches in relation to consent and safe recruitment.”

Crucially, though, the report admits that: “People told us they were treated with respect and dignity. They said they were always given choice in relation to their care and care workers respected their decisions. Care plans were personalised to people’s and preferences.

“People and their relatives told us they thought the service was well managed.”

However, the report’s author says: “The service was not always wellled” and “not always effective”.

In particular it adds: “The registered provider was not working in line with the legislation to assess people’s mental capacity and support their decision-making” and “the registered manager had not implemented the necessary changes to address all the breaches in regulation found during last inspection”.

White Dove Care was approached for comment but nothing had been received at the time of going to press.