Quarter of flights landing at British airports are late
One in four flights to UK airports arrive late, research shows.
Only 55 per cent of Canadian carrier Air Transat’s inbound flights arrived within 15 minutes of their scheduled arrival time, landing the company bottom of the table of 35 airlines. Icelandair and Norwegian came close behind.
Dutch airline KLM was the most punctual with 88 per cent of flights arriving at UK airports on time. Qatar Airways and Iberia were second and third. Virgin Atlantic flights arrived 79 per cent on time, Ryanair 76 per cent, British Airways 74 per cent and easyJet 66 per cent.
Passengers are entitled to claim compensation for late flights under EU laws but not if delays are caused by bad weather or strikes. Which?, the consumer group which carried out the study, said Brexit could put the compensation system in doubt.
“These figures show just how frequently flights fail to reach their destination on time,” Which? editor Richard Headland said. “We know that resolving complaints with airlines can be a very tricky process, so we’re calling on the next government to legislate for a new, mandatory Transport Ombudsman.” Delayed longhaul travellers could be entitled to €300 (£258) if their plane landed between three or four hours late, or €600 (£516) for a longer wait. Shorthaul passengers could be eligible to claim up to €250 (£215) if they are delayed by more than three hours. Delayed passengers may also get meals, phone calls, emails and overnight