Quar­ter of flights land­ing at Bri­tish air­ports are late

i Newspaper - - NEWS - By Con­rad Landin

One in four flights to UK air­ports ar­rive late, re­search shows.

Only 55 per cent of Cana­dian car­rier Air Transat’s in­bound flights ar­rived within 15 min­utes of their sched­uled ar­rival time, land­ing the com­pany bot­tom of the ta­ble of 35 air­lines. Ice­landair and Nor­we­gian came close be­hind.

Dutch air­line KLM was the most punc­tual with 88 per cent of flights ar­riv­ing at UK air­ports on time. Qatar Air­ways and Ibe­ria were sec­ond and third. Vir­gin At­lantic flights ar­rived 79 per cent on time, Ryanair 76 per cent, Bri­tish Air­ways 74 per cent and easyJet 66 per cent.

Pas­sen­gers are en­ti­tled to claim compensation for late flights un­der EU laws but not if de­lays are caused by bad weather or strikes. Which?, the con­sumer group which car­ried out the study, said Brexit could put the compensation sys­tem in doubt.

“Th­ese fig­ures show just how fre­quently flights fail to reach their des­ti­na­tion on time,” Which? edi­tor Richard Head­land said. “We know that re­solv­ing com­plaints with air­lines can be a very tricky process, so we’re call­ing on the next gov­ern­ment to leg­is­late for a new, manda­tory Trans­port Om­buds­man.” De­layed long­haul trav­ellers could be en­ti­tled to €300 (£258) if their plane landed be­tween three or four hours late, or €600 (£516) for a longer wait. Short­haul pas­sen­gers could be el­i­gi­ble to claim up to €250 (£215) if they are de­layed by more than three hours. De­layed pas­sen­gers may also get meals, phone calls, emails and overnight

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