When Im­age Cap­ture doesn’t see your iOS de­vice

It’s a quirk in trust­ing your iOS de­vice, even if it’s been trusted, writes Glenn Fleish­man

iPad&iPhone user - - FEATURE -

Many Mac users rely on the Im­age Cap­ture app to trans­fer photos and videos from di­rectly-con­nected cam­eras, mem­ory cards, iPhones, and iPads. It’s an al­ter­na­tive to Photos (or iPhoto) if you’re not us­ing iTunes for sync­ing, man­u­ally im­port­ing, or us­ing iCloud Photo Li­brary.

But some­times you may plug in your iOS de­vice and Im­age Cap­ture fails to show it listed in the left bar

that dis­plays de­vices from which it can ac­quire me­dia. This ap­pears to hap­pen due to a trust is­sue. MacOS has been grad­u­ally up­ping how it closes a ver­i­fi­ca­tion loop be­tween an iPhone or iPad, and soft­ware on a Mac when you con­nect the iOS de­vice via USB. That’s good for se­cu­rity – some­one might be able to grab your de­vice, plug it in, and ri­fle through data and me­dia.

This some­times leads to macOS or your iOS de­vice los­ing trust in each other. I’m not sure why it hap­pens, but at some un­known in­ter­val, you may have to af­firm your trust again. If you can’t see your iOS de­vice in Im­age Cap­ture, fol­low these steps:

1. Un­plug your iOS de­vice from your Mac.

2. Plug it back in.

3. Open iTunes.

4. You should see a di­a­log box that asks you to ac­cess in­for­ma­tion on the con­nected de­vice. Click the Con­tinue but­ton.

5. On your iOS de­vice, you will also be prompted, and asked to tap Don’t Trust or Trust. Tap Trust.

6. iOS now prompts you to en­ter the de­vice pass­code. (Touch ID will un­lock the dis­play, but you should al­ways be prompted for your pass­code to trust the Mac.)

7. Open Im­age Cap­ture, and your iOS de­vice should now ap­pear in its de­vices list.

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