‘DIRECT RESULT OF HARD WORK’
David Statham, managing director of Southeastern, said: “We’re really pleased that passenger satisfaction has significantly improved and 8 in 10 of our passengers are satisfied with our service.
“This is a direct result of the hard work and commitment of our employees who take care of our passengers’ needs day in and day out.
“We have invested more in customer service training, and kept a determined focus on trains arriving at the right time.”
He said joining Network Rail had helped minimise delays and improve performance.
A spokesman for Southern said: “Though the improvement in our passengers’ satisfaction is modest, we are pleased to see it moving in the right direction. We are in the midst of a far-reaching modernisation programme.
“We know this has been a difficult period for our passengers and for our staff but performance is now improving, and punctuality had improved for six months in a row during the period these results reflect.”