‘DI­RECT RE­SULT OF HARD WORK’

Kent Messenger Maidstone - - NEWS -

David Statham, man­ag­ing di­rec­tor of South­east­ern, said: “We’re re­ally pleased that pas­sen­ger sat­is­fac­tion has sig­nif­i­cantly im­proved and 8 in 10 of our pas­sen­gers are sat­is­fied with our ser­vice.

“This is a di­rect re­sult of the hard work and com­mit­ment of our em­ploy­ees who take care of our pas­sen­gers’ needs day in and day out.

“We have in­vested more in cus­tomer ser­vice train­ing, and kept a de­ter­mined fo­cus on trains ar­riv­ing at the right time.”

He said join­ing Net­work Rail had helped min­imise de­lays and im­prove per­for­mance.

A spokesman for South­ern said: “Though the im­prove­ment in our pas­sen­gers’ sat­is­fac­tion is mod­est, we are pleased to see it mov­ing in the right di­rec­tion. We are in the midst of a far-reach­ing mod­erni­sa­tion pro­gramme.

“We know this has been a dif­fi­cult pe­riod for our pas­sen­gers and for our staff but per­for­mance is now im­prov­ing, and punc­tu­al­ity had im­proved for six months in a row dur­ing the pe­riod these re­sults re­flect.”

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