MISS­ING THE POINT: Leaflets will save money and lives

Kentish Express Ashford & District - - OPINION -

YOUR ar­ti­cles about the Kent High­way Ser­vices’s Un­der­stand­ing leaflets have to­tally missed the point. Kent High­way Ser­vices main­tains 5,000 miles of high­way, 4,000 miles of foot­ways, 110,000 street lights, 170,000 drains and 350 pedes­trian and cy­cle cross­ings. Last year we re­ceived 192,000 calls to our call cen­tre, many of which in­di­cated that there was a lack of un­der­stand­ing of the use and main­te­nance of our high­ways. The cost of han­dling and re­spond­ing to th­ese calls is con­sid­er­able. To mit­i­gate this cost and make bet­ter use of our high­ways of­fi­cers, we an­a­lysed the most fre­quently asked ques­tions and pub­lished a se­ries of ex­plana­tory leaflets. They are de­signed to help peo­ple of all age groups and are pro­duced in ac­cor­dance with the Plain English Cam­paign. They can be found in all li­braries and packs are avail­able to schools. Not only is the £15,000 cost of pro­duc­ing the leaflets good value com­pared with the call han­dling costs but if one life can be saved, the £15,000 is a bar­gain. Roger Man­ning, chair­man, KCC High­ways Ad­vi­sory Board

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