Kentish Express Ashford & District - - FRONT PAGE -

Bri­tish Gas spokesman Emma Pow­ell, ad­mit­ted that “er­ro­neous trans­fers” had taken place in 1999 when the en­ergy in­dus­try was new to com­pe­ti­tion. But she said there was now a code of prac­tice in place which all staff had to fol­low. In a state­ment, Bri­tish Gas said: “We are very sorry for the re­cent prob­lems ex­pe­ri­enced by Ms Lin­den re­lat­ing to a his­toric me­ter prob­lem. We have taken im­me­di­ate ac­tion to rec­tify the sit­u­a­tion and con­firm that Ms Lin­den’s credit rat­ing is no longer com­pro­mised as a re­sult of our er­ror. “As a ges­ture of good­will we have cred­ited Ms Lin­den with £100.” Ms Pow­ell added that Bri­tish Gas would also be send­ing Ms Lin­den a full let­ter of apol­ogy.

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