BRITISH GAS APOLOGISES
British Gas spokesman Emma Powell, admitted that “erroneous transfers” had taken place in 1999 when the energy industry was new to competition. But she said there was now a code of practice in place which all staff had to follow. In a statement, British Gas said: “We are very sorry for the recent problems experienced by Ms Linden relating to a historic meter problem. We have taken immediate action to rectify the situation and confirm that Ms Linden’s credit rating is no longer compromised as a result of our error. “As a gesture of goodwill we have credited Ms Linden with £100.” Ms Powell added that British Gas would also be sending Ms Linden a full letter of apology.