RECORD NUM­BER OF COM­PLAINTS

Kentish Express Ashford & District - - FRONT PAGE -

THIS month en­er­gy­watch re­vealed that record num­bers of com­plaints were re­ceived about Bri­tish Gas in March. More than 14,000 peo­ple com­plained, which was a new com­plaints record for a sin­gle com­pany, ac­cord­ing to en­er­gy­watch. Sta­tis­tics from the watch­dog group showed com­plaints against Bri­tish Gas had more than dou­bled since Oc­to­ber 2005. Re­gard­ing Ms Lin­den’s case, Pa­tri­cia Ock­enden, of en­er­gy­watch, said: “This is yet an­other ex­am­ple of the ap­palling treat­ment of con­sumers by Bri­tish Gas and of the long term mis­ery it can cause. “Er­ro­neous me­ter read­ings, un­de­served debt col­lec­tors let­ters and loss of credit rat­ing rank high in the cat­a­logue of com­plaints re­ceived reg­u­larly by en­er­gy­watch. Bri­tish Gas should recog­nise the dis­tress it has caused this con­sumer and of­fer rea­son­able re­dress as a to­ken of good­will.”

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