Working with hotels to assist policy holders
INSURANCE companies have been inundated with calls from worried householders.
Independent Insurance Services in Folkestone, received 150 with problems ranging from small cracks in walls and a broken toilet to cases where families had to leave their homes.
Ray Johnson, who runs the firm, believes the total cost of the damage will be around £50 million.
He said: “People should get cracks in walls checked out and report them to their insurer. Some could just be cosmetic and there will be nothing structurally to worry about.
“In some cases we have had to relocate people to guest houses, or recommended they stay with friends until they know their homes are safe.”
The Insurance Claims Hotel Bureau, or ICHB, had a weekend team on duty to deal with calls. They booked hotel rooms in the area while they waited for calls to come in.
Gail Davies, ICHB’s out of hours manager, said: “It must have been so frightening for those in the affected parts of Kent and as soon as I heard I knew I had to get rooms reserved.
“Together with our colleagues at the hotels and the adjust- ers and insurers we made sure policy holders were looked after as quickly as possible to try to relieve some of the stress for them.”
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