Work­ing with ho­tels to as­sist pol­icy hold­ers

Kentish Express Ashford & District - - THE DAY THE EARTH SHOOK -

IN­SUR­ANCE com­pa­nies have been in­un­dated with calls from wor­ried house­hold­ers.

In­de­pen­dent In­sur­ance Ser­vices in Folkestone, re­ceived 150 with prob­lems rang­ing from small cracks in walls and a bro­ken toi­let to cases where fam­i­lies had to leave their homes.

Ray John­son, who runs the firm, be­lieves the to­tal cost of the dam­age will be around £50 mil­lion.

He said: “Peo­ple should get cracks in walls checked out and re­port them to their in­surer. Some could just be cos­metic and there will be noth­ing struc­turally to worry about.

Week­end team

“In some cases we have had to re­lo­cate peo­ple to guest houses, or rec­om­mended they stay with friends un­til they know their homes are safe.”

The In­sur­ance Claims Ho­tel Bureau, or ICHB, had a week­end team on duty to deal with calls. They booked ho­tel rooms in the area while they waited for calls to come in.

Gail Davies, ICHB’s out of hours man­ager, said: “It must have been so fright­en­ing for those in the af­fected parts of Kent and as soon as I heard I knew I had to get rooms re­served.

“To­gether with our col­leagues at the ho­tels and the ad­just- ers and in­sur­ers we made sure pol­icy hold­ers were looked af­ter as quickly as pos­si­ble to try to re­lieve some of the stress for them.”

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