Seasonal surge in 999 ambulance calls
AMBULANCE crews are to be stepped up as the 999 service fights a surge in callouts.
More frontline crews and a redeployment of clinically trained staff to caller hotspots are the main measures being introduced by South East Coast Ambulance Service NHS Trust (SECAmb) to deal with high levels of demand.
The service receives about half a million 999 calls annually across its region of Kent, Sussex and Surrey.
But demand over the last few weeks has been particularly high, with an increase in demand of 15 per cent in December – 10 per cent more than planned for – forcing SECAmb to take action.
The trust is asking the public for help by asking them to question whether they have a genuine reason to make a 999 call.