Free mys­tery shop­per tests

Kentish Express Ashford & District - - Clubs Round-up -

ASH­FORD traders have been of­fered the op­por­tu­nity to en­sure they of­fer a five-star ser­vice to cus­tomers.

The Ash­ford Town Cen­tre Part­ner­ship work­ing with the Learn­ing & Skills Coun­cil and Skills South East has pro­vided ac­cess to a pi­lot scheme which will in­volve a free mys­tery shop­per au­dit for traders.

It will al­low own­ers and man­agers to find out how their cus­tomers per­ceive their ser­vice, with ac­cess to a con­fi­den­tial per­sonal re­port.

Ash­ford is one of two ar­eas to ben­e­fit from this pi­lot scheme.

Town cen­tre man­ager Viv Kenny said: “Im­prov­ing cus­tomer ser­vice equals in­creased prof­its.”

Traders are be­ing of­fered the free sup­port ser­vice on a first­come ba­sis.

The mys­tery shop­per au­dits are planned for mid-March.

Full de­tails on www.ash­ or by call­ing 01233 664410.

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