Free mystery shopper tests
ASHFORD traders have been offered the opportunity to ensure they offer a five-star service to customers.
The Ashford Town Centre Partnership working with the Learning & Skills Council and Skills South East has provided access to a pilot scheme which will involve a free mystery shopper audit for traders.
It will allow owners and managers to find out how their customers perceive their service, with access to a confidential personal report.
Ashford is one of two areas to benefit from this pilot scheme.
Town centre manager Viv Kenny said: “Improving customer service equals increased profits.”
Traders are being offered the free support service on a firstcome basis.
The mystery shopper audits are planned for mid-March.
Full details on www.ashford.to wntalk.co.uk or by calling 01233 664410.