Cafe defends price rises in bad weather
A CAFE at Ashford International Station said prices had to rise during the severe cold weather due to ingredient price changes.
Ashford commuter John Anderson said while hundreds of passengers were left stranded at Ashford International the Pumpkin cafe on platforms five and six placed signs on their window saying prices had risen “due to bad weather”.
Mr Anderson, who was stuck at Canterbury West for three hours on December 21 trying to get back to Ashford, said: “They placed A4 sheets on the windows informing everyone they were putting up their hot drinks charges.
“It seems very convenient knowing that the last couple of days that they have had several hundred people stuck on this platform for hours in sub-zero temperatures with no adequate heated waiting rooms that they should implement this.
“Of course, I’m sure they planned it months ahead, perhaps they should get a job in the Met Office with forecasting that good.”
Clare Williams, a spokeswoman for SSP, which owns the cafe, told the Kentish Express the company was sorry if some people had been “misinformed” about pricing.
She said: “SSP would never change pricing for this reason. However SSP does have to review its pricing on a regular basis in terms of reacting to changes in our supply chain or other costs.
“To allow for issues such as some ingredient price increases, prices have recently had to be revised.”