Go online for recycle queries, council urges
firstname.lastname@example.org Ashford Borough Council has been swamped with calls from residents with questions about the new recycling service.
This week the council urged people to get in touch via social media as its call centre was flooded with queries about the new bins and the new Biffa service which starts on Monday.
Confusion has stemmed from some people throwing away the letters sent out by the council informing them of whether they would receive bins or not, some residents have also discarded the calendars issued about the new recycling service.
A council spokesman said: “Our customer service advisers are experiencing a very high number of calls at the moment, and there may be delays in getting through on the phone, so we are reminding all residents who are comfortable using the internet to check our social media sites for updates.
“Our communications team regularly monitors our Twitter and Facebook accounts, and can reply to inquiries very quickly.
“If we do not have an instant answer to a query, we can ensure your inquiry gets passed on.
“A huge amount of information is also available at your fingertips at www.ashford.gov.uk/ waste, including videos, FAQs, images and downloadable information, so please check the website before calling in if you can.
“We understand that some of our residents are not able to use social media or the internet. This is why we ask anyone who can get online to use these services first and free up the phone lines for those who have no other means of contacting us.”
Although the majority of bins, which include a silver caddy for food recycling, a 240-litre green bin for all other recycling and a 180-litre dark grey bin for household waste, have been delivered it is understood the last few bins are being rolled out this week.
Those with queries about the service or to find out about collection days can go to www.ashford.gov.uk.
Alternatively residents can send questions via Twitter to @ AshfordCouncil or on the council’s page on Facebook.
For more information on the recycling scheme, see our special feature on page 19
The council has said is call centre has been swamped with queries about the new service