Go on­line for re­cy­cle queries, coun­cil urges

Kentish Express Ashford & District - - Front Page - By James Scott

js­cott@thek­m­group.co.uk Ash­ford Bor­ough Coun­cil has been swamped with calls from res­i­dents with ques­tions about the new re­cy­cling ser­vice.

This week the coun­cil urged peo­ple to get in touch via so­cial me­dia as its call cen­tre was flooded with queries about the new bins and the new Biffa ser­vice which starts on Mon­day.

Con­fu­sion has stemmed from some peo­ple throw­ing away the let­ters sent out by the coun­cil in­form­ing them of whether they would re­ceive bins or not, some res­i­dents have also dis­carded the cal­en­dars is­sued about the new re­cy­cling ser­vice.

A coun­cil spokesman said: “Our cus­tomer ser­vice ad­vis­ers are ex­pe­ri­enc­ing a very high num­ber of calls at the mo­ment, and there may be delays in get­ting through on the phone, so we are re­mind­ing all res­i­dents who are com­fort­able us­ing the in­ter­net to check our so­cial me­dia sites for up­dates.

“Our com­mu­ni­ca­tions team reg­u­larly mon­i­tors our Twit­ter and Face­book ac­counts, and can re­ply to in­quiries very quickly.

“If we do not have an in­stant an­swer to a query, we can en­sure your in­quiry gets passed on.

“A huge amount of in­for­ma­tion is also avail­able at your fin­ger­tips at www.ash­ford.gov.uk/ waste, in­clud­ing videos, FAQs, im­ages and down­load­able in­for­ma­tion, so please check the web­site be­fore call­ing in if you can.

“We un­der­stand that some of our res­i­dents are not able to use so­cial me­dia or the in­ter­net. This is why we ask any­one who can get on­line to use th­ese ser­vices first and free up the phone lines for those who have no other means of con­tact­ing us.”

Al­though the ma­jor­ity of bins, which in­clude a sil­ver caddy for food re­cy­cling, a 240-litre green bin for all other re­cy­cling and a 180-litre dark grey bin for house­hold waste, have been de­liv­ered it is un­der­stood the last few bins are be­ing rolled out this week.

Those with queries about the ser­vice or to find out about col­lec­tion days can go to www.ash­ford.gov.uk.

Al­ter­na­tively res­i­dents can send ques­tions via Twit­ter to @ Ash­ford­Coun­cil or on the coun­cil’s page on Face­book.

For more in­for­ma­tion on the re­cy­cling scheme, see our spe­cial fea­ture on page 19

The coun­cil has said is call cen­tre has been swamped with queries about the new ser­vice

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