Rub­bish ser­vice can only get bet­ter

Kentish Express Ashford & District - - New Arrivals -

El­ton John once sung about how ‘Sorry Seems to be the Hard­est Word’ but Ash­ford coun­cil has wasted lit­tle time in pub­licly apol­o­gis­ing for the trou­bled start to the bor­ough’s new re­cy­cling regime. Coun­cil leader Gerry Clark­son ad­mit­ted that the amount of waste that house­holds had left out for col­lec­tion was more than dou­ble what was ex­pected, mean­ing more than 100 streets missed their plannned pick-up last week.

It is rare for those in pub­lic life to ad­mit that some­thing has gone wrong on their watch, so Cllr Clark­son deserves some credit for his apol­ogy to res­i­dents, but most are now in­ter­ested in what is be­ing done to put those prob­lems right.

The new ser­vice is only into its third week and some teething prob­lems are in­evitable with a pro­ject on this scale but the sheer vol­ume of com­plaints – to the Ken­tish Ex­press of­fice alone – shows that some­thing has gone badly wrong that must be fixed as a mat­ter of ur­gency.

Cllr Clark­son’s apol­ogy has been echoed by Biffa, the con­trac­tors be­hind the new ser­vice. The com­pany says it is ‘com­fort­able’ with its over­all per­for­mance level so far but, as it ac­knowl­edges, that is lit­tle con­so­la­tion to those whose bins haven’t been col­lected.

House­holds across Ash­ford will now be hop­ing that th­ese con­cil­ia­tory words are fol­lowed by swift ac­tions.

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