Can’t say thank you

Kentish Express Ashford & District - - New Arrivals -

I saw your ar­ti­cle about all the trou­ble peo­ple are hav­ing with the new refuse and re­cy­cling ser­vice. I, for one, am very pleased with the new ser­vice and there­fore wanted to call the coun­cil to say ‘Well done’.

How­ever, it is im­pos­si­ble to get through to them! Af­ter half hour on hold, I gave up.

There are so many op­tions to go through and it seems the only depart­ment you can get hold of is hous­ing. The coun­cil are there­fore miss­ing out on talk­ing to peo­ple and miss­ing out on com­pli­ments. Ge­orgie Fletcher Hoth­field

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