Fix our mast, demand angry customers
More frustrated customers are calling on a mobile phone giant to fix a faulty mast after enduring months without a signal.
Following our article last week in which Gordon Harding, of Leaveland Close, Stanhope, said that Vodafone had ignored his pleas to fix his signals problems since June, complaints came in from other irritated residents.
Betty Croucher, 79, of Hawks Way, said she and other family members had had problems for two months.
She said: “I rang the technicians every day for 23 days and got many different stories and false promises. In the end I gave up. I can ring them and my daughter can also ring and we both get different answers.”
Last week, Vodafone told the Kentish Express that the prob- lems stemmed from one particular mast, which it shares with O2 and required replacement hardware.
Laureen Farrell, from Stanhope, says that she knows of several people who are struggling to receive signal. She added: “A resident told me that they understood that the mast has been stripped of its copper. One manager of one of a local business told me that he has lost custom, as he is not able to take calls effectively via his mobile phone.”
David Richmond, from South Ashford, said: “They give conflicting information about the faults. Just to contact them has taken up to 40 minutes and after you have explained your plight to two advisers for seven weeks you are pretty frustrated. O2 have given me one months credit for the inconvenience caused so far. I did not ask for this, I just want my service back.”
Vodafone spokesman Jane Frapwell said: “We’re sorry some of our customers in parts of Ashford have had these problems. We’ve checked the network in Ashford and all the sites covering the Knoll Lane area are taking calls and handling data. However, we have asked our engineers to carry out a further investigation.”
OVERDOSE: Chloe Wilkes, 17, died after taking MDMA
PROBLEMS: Betty Croucher