PROBLEMS RANGE FROM CURTAIN-CHANGING TO BULLYING
In his letter to the hospital outlining the findings, the chief inspector recommended 12 improvements the hospital must address and a further 11 the hospital should address.
The CQC told the hospital to ensure there were always sufficient suitably skilled staff and appropriately trained paediatric staff in all areas where children are treated. It added the hospital must make sure the patient environment is clean, well maintained and fit for purpose, cleaning schedules are in place in all areas of the hospital and that in-depth cleaning audits are undertaken in all areas, equipment is maintained and available when needed and also to see that staff are better informed of end of life care arrangements and the provision of end of life care is reviewed to ensure consistency.
The inspection recommended keeping patients informed as to why their appointments were cancelled or moved, reducing transfers between wards, and introducing a policy to clarify the timescales for changing bed curtains.
Steps should be taken to ensure handwash and hand gel dispensers are kept topped up.
Inspectors added they found some that were empty or half full.
Staff even raised concerns to inspectors over “long-standing cultural issues” within the trust as a whole, claiming bullying and harassment were problems.