PROB­LEMS RANGE FROM CUR­TAIN-CHANG­ING TO BUL­LY­ING

Kentish Express Ashford & District - - Hospital In Crisis -

In his let­ter to the hos­pi­tal out­lin­ing the find­ings, the chief in­spec­tor rec­om­mended 12 im­prove­ments the hos­pi­tal must ad­dress and a fur­ther 11 the hos­pi­tal should ad­dress.

The CQC told the hos­pi­tal to en­sure there were al­ways suf­fi­cient suit­ably skilled staff and ap­pro­pri­ately trained pae­di­atric staff in all ar­eas where chil­dren are treated. It added the hos­pi­tal must make sure the pa­tient en­vi­ron­ment is clean, well main­tained and fit for pur­pose, clean­ing sched­ules are in place in all ar­eas of the hos­pi­tal and that in-depth clean­ing au­dits are un­der­taken in all ar­eas, equip­ment is main­tained and avail­able when needed and also to see that staff are bet­ter in­formed of end of life care ar­range­ments and the pro­vi­sion of end of life care is re­viewed to en­sure con­sis­tency.

The in­spec­tion rec­om­mended keep­ing pa­tients in­formed as to why their ap­point­ments were can­celled or moved, re­duc­ing trans­fers be­tween wards, and in­tro­duc­ing a pol­icy to clar­ify the timescales for chang­ing bed cur­tains.

Steps should be taken to en­sure hand­wash and hand gel dis­pensers are kept topped up.

In­spec­tors added they found some that were empty or half full.

Staff even raised con­cerns to in­spec­tors over “long-stand­ing cul­tural is­sues” within the trust as a whole, claim­ing bul­ly­ing and ha­rass­ment were prob­lems.

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