Care is fine but we need more staff, say patients
Despite the release of the damning report it was business as usual at the William Harvey Hospital yesterday (Wednesday).
Patients, visitors and staff could be seen in and around the grounds, ambulances were arriving and going and the car park was full.
In general, people’s perception of the care offered there was positive.
Amanda Shrubsole, from Folkestone, said: “I’m quite surprised to hear the hospital could be placed in special measures, but you can only speak as you find. I’ve had two children here and it was fine. Never had any problems.”
Matt Revell, 37, from Dover, had stayed two nights on Kings Ward following an injury to his wrist. He said: “The staff have been wonderful. Fortunately I haven’t had to go to hospital many times, but they’ve been great during my stay. They’ve been coming around every hour and checking on us. I can’t speak highly enough of them.”
Sasant Limbu, 23, was visiting his grandad following his operation. He said: “The nurses are OK, although some can be a bit grumpy. The ward is clean but it can be a bit hot at times. The ward was very busy, though. If one person leaves, another fills the bed right away.”
London resident Julie Askins said: “Six months ago, my mother was treated awfully.
“There was a serious lack of staff, and the morale was very low. There was a shortage of resources and the waiting time was forever. My mother had a two and a half month wait for a serious appointment and we preferred the Bromley hospital.
“However, more recently there have been huge improvements made at the hospital and staff are much more personable.”
Dianna Bailey, from Whitstable, said: “I have had a knee replacement and I am very happy with the hospital.”
Annie Wraight, from Hythe, said: “We’ve had bad and good experiences here. At Christmas our son was brought in because he’d had an accident and they didn’t pick up all his problems.
“We discovered he had a broken ankle, but it took a few days for them to act on it.
“The nurses are great for coming around and checking blood pressure. They’re good at their job.
“In general most things are good. Normally we’ve had good treatment – I’m usually in and out.
“However, they are understaffed.”
Dawn Woollett, from Tenterden, said: “I’ve been treated for cancer and liver problems here and I can’t fault them.
“The transport is good, the food high levels of care they wish to.”
Michael Taylor: “My partner spent a week in a coma in Ashford followed by three and a half months in Canterbury undergoing rehab. Cannot fault the care and professionalism of the doctors and nurses. But there does seem to be far too many admin/management non medical staff.”
Joanne Tocher: “William Harvey maternity was awesome. Couldn’t fault it. Surgical and after care however is abysmal.”
Dawn Curd: “Cannot fault the care my father was given in WHH earlier this year. I really is OK; I didn’t starve. Although I would avoid the sandwiches. The staff are marvellous people. They kept me alive.”
Teodor Badiu, from Folkestone, whose his wife gave birth at the hospital, had “no complaints whatsoever” and feels on the whole the hospital is “very good”.
Another patient, who had visited the dermatology department, said: “The booking system could be better. I originally had an appointment in April, but couldn’t attend. And I couldn’t get another appointment until today (Wednesday, August 13).
“I found the system strange – I had to call back every week for weeks to arrange today’s appointment, too.”
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Kev Lowson: “Like we all didn’t already know that it’s not the staff that are there to blame it’s all the fat cats at the top and their bonus start spending and quit taking.”
Zoe Rushforth: “My baby was in NICU and special care for two weeks and have to agree that the care couldn’t be faulted, so quite why children’s care has come out so badly I don’t know.
“It would help this trust and others if the NHS wasn’t having big financial cuts at the moment. They’ve got to balance the books and with less resources something is going to give.”
Matt Revell, 37, said staff at the William Harvey were wonderful after his injury