Care is fine but we need more staff, say pa­tients

Kentish Express Ashford & District - - Hospital In Crisis - By Sa­man­tha Wil­liams

De­spite the re­lease of the damn­ing re­port it was busi­ness as usual at the Wil­liam Har­vey Hos­pi­tal yes­ter­day (Wed­nes­day).

Pa­tients, vis­i­tors and staff could be seen in and around the grounds, am­bu­lances were ar­riv­ing and go­ing and the car park was full.

In gen­eral, peo­ple’s per­cep­tion of the care of­fered there was pos­i­tive.

Amanda Shrub­sole, from Folke­stone, said: “I’m quite sur­prised to hear the hos­pi­tal could be placed in spe­cial mea­sures, but you can only speak as you find. I’ve had two chil­dren here and it was fine. Never had any prob­lems.”

Matt Rev­ell, 37, from Dover, had stayed two nights on Kings Ward fol­low­ing an in­jury to his wrist. He said: “The staff have been won­der­ful. For­tu­nately I haven’t had to go to hos­pi­tal many times, but they’ve been great dur­ing my stay. They’ve been com­ing around ev­ery hour and check­ing on us. I can’t speak highly enough of them.”

Sas­ant Limbu, 23, was vis­it­ing his gran­dad fol­low­ing his op­er­a­tion. He said: “The nurses are OK, although some can be a bit grumpy. The ward is clean but it can be a bit hot at times. The ward was very busy, though. If one person leaves, another fills the bed right away.”

Lon­don res­i­dent Julie Askins said: “Six months ago, my mother was treated aw­fully.

“There was a se­ri­ous lack of staff, and the morale was very low. There was a short­age of re­sources and the wait­ing time was for­ever. My mother had a two and a half month wait for a se­ri­ous ap­point­ment and we pre­ferred the Brom­ley hos­pi­tal.

“How­ever, more re­cently there have been huge im­prove­ments made at the hos­pi­tal and staff are much more per­son­able.”

Dianna Bai­ley, from Whit­stable, said: “I have had a knee re­place­ment and I am very happy with the hos­pi­tal.”

Annie Wraight, from Hythe, said: “We’ve had bad and good ex­pe­ri­ences here. At Christ­mas our son was brought in be­cause he’d had an ac­ci­dent and they didn’t pick up all his prob­lems.

“We dis­cov­ered he had a bro­ken an­kle, but it took a few days for them to act on it.

“The nurses are great for com­ing around and check­ing blood pres­sure. They’re good at their job.

Treated

“In gen­eral most things are good. Nor­mally we’ve had good treat­ment – I’m usu­ally in and out.

“How­ever, they are un­der­staffed.”

Dawn Wool­lett, from Ten­ter­den, said: “I’ve been treated for can­cer and liver prob­lems here and I can’t fault them.

“The trans­port is good, the food high lev­els of care they wish to.”

Michael Tay­lor: “My part­ner spent a week in a coma in Ash­ford fol­lowed by three and a half months in Can­ter­bury un­der­go­ing re­hab. Can­not fault the care and pro­fes­sion­al­ism of the doc­tors and nurses. But there does seem to be far too many ad­min/man­age­ment non med­i­cal staff.”

Joanne Tocher: “Wil­liam Har­vey ma­ter­nity was awe­some. Couldn’t fault it. Sur­gi­cal and af­ter care how­ever is abysmal.”

Dawn Curd: “Can­not fault the care my fa­ther was given in WHH ear­lier this year. I re­ally is OK; I didn’t starve. Although I would avoid the sand­wiches. The staff are mar­vel­lous peo­ple. They kept me alive.”

Teodor Ba­diu, from Folke­stone, whose his wife gave birth at the hos­pi­tal, had “no com­plaints what­so­ever” and feels on the whole the hos­pi­tal is “very good”.

Another pa­tient, who had vis­ited the der­ma­tol­ogy de­part­ment, said: “The book­ing sys­tem could be bet­ter. I orig­i­nally had an ap­point­ment in April, but couldn’t at­tend. And I couldn’t get another ap­point­ment un­til to­day (Wed­nes­day, Au­gust 13).

“I found the sys­tem strange – I had to call back ev­ery week for weeks to ar­range to­day’s ap­point­ment, too.”

What do you think? Write to Ken­tish Ex­press, 34-36 North Street, Ash­ford TN24 8JR or email ken­tish­ex­press@thek­m­group.co.uk

Kev Low­son: “Like we all didn’t al­ready know that it’s not the staff that are there to blame it’s all the fat cats at the top and their bonus start spend­ing and quit tak­ing.”

Zoe Rush­forth: “My baby was in NICU and spe­cial care for two weeks and have to agree that the care couldn’t be faulted, so quite why chil­dren’s care has come out so badly I don’t know.

“It would help this trust and oth­ers if the NHS wasn’t hav­ing big fi­nan­cial cuts at the mo­ment. They’ve got to bal­ance the books and with less re­sources some­thing is go­ing to give.”

Matt Rev­ell, 37, said staff at the Wil­liam Har­vey were won­der­ful af­ter his in­jury

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