Pa­tients don’t want to hear lazy ex­cuses

Kentish Express Ashford & District - - Weeds Shame -

Yet another case of shoddy hos­pi­tal man­age­ment. The trust in charge of the Wil­liam Har­vey, Shep­way’s main hos­pi­tal, is be­ing rec­om­mended for spe­cial mea­sures af­ter be­ing branded in­ad­e­quate by the Care Qual­ity Com­mis­sion (CQC).

In­spec­tors found the Ash­ford hos­pi­tal’s A&E, surgery and chil­dren’s care pro­vi­sions are in­ad­e­quate.

Mean­while the med­i­cal care, ma­ter­nity and fam­ily plan­ning, end of life care and out­pa­tient ser­vices needed im­prove­ment. The hos­pi­tal was found not to al­ways have enough ap­pro­pri­ately skilled staff on duty. Why not?

The CQC said the hos­pi­tal needs to have a clean pa­tient en­vi­ron­ment and be well main­tained and fit for pur­pose. All that is sup­posed to be au­to­matic. The damn­ing re­port comes af­ter in­spec­tors also checked the two other hos­pi­tals run by East Kent Univer­sity NHS Foun­da­tion Trust, at Can­ter­bury and Mar­gate.

Chief ex­ec­u­tive Stu­art Bain said the trust is work­ing to ad­dress prob­lems, which ducks the most ob­vi­ous ques­tion: why was this mess al­lowed to hap­pen in the first place?

All this is ul­ti­mately the re­spon­si­bil­ity of se­nior man­age­ment and the CQC has in­deed re­ported in­ef­fec­tive lead­er­ship.

Pa­tients don’t want to hear lazy cor­po­rate ex­cuses. They, and we, de­mand man­agers do the jobs they are paid for – or get out.

There has been scandal af­ter scandal in Bri­tish hos­pi­tals in re­cent years and we can’t af­ford to mess around with peo­ple’s health­care.

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