Skilled hos­pi­tal staff saved my life

Kentish Express Ashford & District - - Cash-strapped Commuters -

Surely your front page ar­ti­cle (Sick­en­ing, Au­gust 14) about an­other “in­ad­e­quate” re­port, this time con­demn­ing Ash­ford’s Wil­liam Harvey Hos­pi­tal, from the Care Qual­ity Com­mis­sion (CQC) shows just an­other botch job from them, show­ing that this un­der­funded, largely in­ac­tive mon­i­tor­ing com­mis­sion, which is sup­posed to check on pa­tients’ health care fa­cil­i­ties reg­u­larly, to pro­tect us all as users of our NHS, is still in­ad­e­quate and “not fit for pur­pose”.

I know from un­for­tu­nate per­sonal ex­pe­ri­ence over the past few years that the CQC has again shown them­selves to be “in­ad­e­quate”, now in­com­pe­tent and just plainly wrong when they com­ment neg­a­tively on the Wil­liam Harvey and the Kent and Can­ter­bury Hos­pi­tals.

They are wrong about both hos­pi­tals, as many other pa­tients have found, too. There are, sadly, reg­u­lar ex­am­ples of the CQC let­ting pa­tients and oth­ers badly need­ing proper care be ig­nored by this mori­bund, un­der-funded and largely in­ac­tive or­gan­i­sa­tion, due to fi­nan­cial and or­gan­i­sa­tional stric­tures.

The CQC needs re­vamp­ing, with bet­ter fund­ing and new man­age­ment for all our sakes.

All the Wil­liam Harvey needs is more staff of a sim­i­larly won­der­ful ex­per­tise to those who presently work there, with bet­ter fund­ing gen­er­ally, but specif­i­cally oc­ca­sions there has been frus­tra­tion in A&E but it was al­most in­evitable in a depart­ment which is so hugely busy. Three things must be dis­heart­en­ing for the nurses and doc­tors work­ing in that depart­ment.

Firstly, there is the huge amount of pa­per­work that ap­pears to be required, day in and day out. Trou­ble is, they are some­times so busy writ­ing they don’t re­ally have time to read in­for­ma­tion that al­ready ex­ists! Hence the con­stant de­mand for the same de­tails, over and over again!

Se­condly, there are pa­tients who sim­ply should not be there. Peo­ple who use A&E as an al­ter­na­tive to wait­ing and vis­it­ing their lo­cal GP. Fi­nally, there are pa­tients who sim­ply put them­selves in hos­pi­tal be­cause they have mis­used drink or drugs. Th­ese are surely the most self­ish and ir­re­spon­si­ble of all.

Against this, only to­day, when ac­com­pa­ny­ing my hus­band to an out­pa­tient ap­point­ment, I over­heard a staff mem­ber vol­un­teer­ing to give up a pre­cious day off in or­der to re­ceive much-needed train­ing.

I am sure that, as with al­most any in­sti­tu­tion which has had sys­tem­atic and con­stant fi­nan­cial cut­backs, there are things that could be im­proved but I want to ap­plaud all that I have seen that has been out­stand­ingly good.

The Wil­liam Harvey Hos­pi­tal

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