‘PoS­i­tive feed­bacK’

Kentish Express Ashford & District - - What’s On -

Mrs Humphrey is not the first cus­tomer to com­plain about the new al­lo­cated seat­ing pol­icy, which was in­tro­duced across all Cineworlds in June.

Other cus­tomers say they’ve ex­pe­ri­enced con­fu­sion over row and seat num­bers, peo­ple ig­nor­ing rules, ar­gu­ments and prob­lems with book­ing tick­ets on­line and the web­site crash­ing.

De­spite this, Cineworld have said they will not re­voke the new rules.

Spokes­woman Liz Larvin said: “The de­ci­sion to in­tro­duce al­lo­cated seat­ing was made fol­low­ing ex­ten­sive con­sul­ta­tion with cinema users. Whilst we recog­nise this has not been a pop­u­lar de­ci­sion with some cus­tomers, the over­all and ma­jor­ity of feed­back from cus­tomers has been pos­i­tive.”

She said Cineworld was aware of prob­lems ex­pe­ri­enced by some cus­tomers, and the com­pany was work­ing on solutions to re­solve th­ese is­sues.

Pic­ture: Gary Browne

Cineworld, Eureka Leisure Park

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.