Mrs Humphrey is not the first customer to complain about the new allocated seating policy, which was introduced across all Cineworlds in June.
Other customers say they’ve experienced confusion over row and seat numbers, people ignoring rules, arguments and problems with booking tickets online and the website crashing.
Despite this, Cineworld have said they will not revoke the new rules.
Spokeswoman Liz Larvin said: “The decision to introduce allocated seating was made following extensive consultation with cinema users. Whilst we recognise this has not been a popular decision with some customers, the overall and majority of feedback from customers has been positive.”
She said Cineworld was aware of problems experienced by some customers, and the company was working on solutions to resolve these issues.
Cineworld, Eureka Leisure Park